Customer Experience (CRM)
User Group community for all Microsoft Dynamics 365 CE / CRM apps and the classic on-premise solution
Organizer:
- JOSE Organized by
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Reply To: Users cannot reply to emails
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Rick – I’m not sure this is true anymore. Our Customer Service sends emails out of CRM to just an email address. It shows the email address in red, but the email still goes and if the addressee replies to any CRM User, CRM creates a contact record for that email address. Granted, the Contact information is nothing more than an email address with all of the required fields blank, but it’s a start and it identifies the email address as legitimate since there was a reply.
Missy – Since you were able to send an email as a sys admin but not a User, then it is likely permissions related or User setting related.
Hope this helps,
Jim
