Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Lewis Rosenberg]

Hello, 

I am hoping that someone has seen this before.

A user had Excel crash and since then Jet Reports does not work.  We have tried running the repair and also uninstalling and reinstalling.
The Jet tab does not show up in Excel.  When we try to go to Options in Excel to enable the add-in, we get the error message:  Microsoft Excel cannot access the file ‘C:Program Files (x86)JetReportsJetReports.xll’.  (The file does exist) 

——————————
Lewis Rosenberg
IT Manager
Mars Fishcare/Mars Horsecare
Chalfont PA
http://www.apifishcare.com
————————————————————————
D365UG-BC/NAVUG All-Star
Community Summit Legend
D365UG-BC/NAVUG Advisory Board Member (Former Chairperson)
D365UG-BC/NAVUG Programming Committee

Twitter: @RosenbergL
LinkedIn: https://www.linkedin.com/in/rosenbergl
————————————————————————
——————————

[Eric Moe]

I haven’t had that particular problem, but have seen a few other problematic installations.  One thing that has worked for me is to copy the program folder over from another machine into the problem machine.

——————————
Eric Moe
Global Supply Chain Manager
Industrial Revolution
Tukwila WA
——————————
——————————————-

[Lewis Rosenberg]

Thanks.  That is a good suggestion, but corporate has policies in place that prevent us from installing from unapproved folders, so we may get blocked.

——————————
Lewis Rosenberg
IT Manager
Mars Fishcare/Mars Horsecare
Chalfont PA
http://www.apifishcare.com
————————————————————————
D365UG-BC/NAVUG All-Star
Community Summit Legend
D365UG-BC/NAVUG Advisory Board Member (Former Chairperson)
D365UG-BC/NAVUG Programming Committee

Twitter: @RosenbergL
LinkedIn: https://www.linkedin.com/in/rosenbergl
————————————————————————
——————————
——————————————-

[Lewis Rosenberg]

This was resolved with a repair of MS Office.

——————————
Lewis Rosenberg
IT Manager
Mars Fishcare/Mars Horsecare
Chalfont PA
http://www.apifishcare.com
————————————————————————
D365UG-BC/NAVUG All-Star
Community Summit Legend
D365UG-BC/NAVUG Advisory Board Member (Former Chairperson)
D365UG-BC/NAVUG Programming Committee

Twitter: @RosenbergL
LinkedIn: https://www.linkedin.com/in/rosenbergl
————————————————————————
——————————
——————————————-