error with NAV 2013 R2 and outlook integration

  • error with NAV 2013 R2 and outlook integration

    Posted by DSC Communities on December 8, 2016 at 11:38 am
    • Rob Sanchez

      Member

      December 8, 2016 at 11:38 AM

      As far as I can tell I’ve installed the outlook components. I can access the settings for the NAV connection from outlook but when I go into NAV to check outlook synch entities and outlook setup I get the error on the attached screenshot. 

      I’ve uninstalled completely and reinstalled. I see that the outlook pages are available via the dev client.

      if it can’t be read the message in the error box says.

      “installation and configuration of the Microsoft Outlook integration add-in is not complete. Be sure that Outlook Integration is installed and all required objects are allowed to run.”

      ——————————
      Rob Sanchez
      IT Applications
      Terrybear Urns & Memorials
      ——————————

    • Matt Traxinger

      Member

      December 8, 2016 at 11:59 AM

      Is there anything in the Event Log?

      ——————————
      Matt Traxinger
      NAV Developer
      ArcherPoint Inc.
      San Antonio TX
      ————————————————————————-

    • Rob Sanchez

      Member

      December 8, 2016 at 12:09 PM

      Hey Matt! thanks for the reply.

      I see the outlook add-in installation completing under windows logs -> applications 

      Perhaps the outlook add-in is different for 2013 R2 than for 2013. I’m working with 2013 R2 at the moment.

      ——————————
      Rob Sanchez
      IT Applications
      Terrybear Urns & Memorials
      ————————————————————————-

    • Rob Sanchez

      Member

      December 16, 2016 at 9:02 AM

      Found out the version of NAV being used is NAV 2013 which is NOT compatible with Office 365.

      You guys know of any work arounds for outlook integration with NAV 2013 and office365?

      ——————————
      Rob Sanchez
      IT Applications
      Terrybear Urns & Memorials
      ————————————————————————-

    • Kris Ruyeras

      Member

      December 16, 2016 at 5:15 PM

      Which version of Outlook are you using? We have NAV 13 here and we have users using Outlook 2013 32-bit (Office365) to ensure compatibility.

      Check to make sure that your Outlook isn’t running on 64-bit and 2016.

      ——————————
      Kristoffer Ruyeras
      Director of Business Technology
      Bellegrove Medical Supply
      Redmond, WA
      ————————————————————————-

    DSC Communities replied 7 years, 4 months ago 1 Member · 0 Replies
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