Avalara – Sales Return Orders

  • Avalara – Sales Return Orders

    Posted by Karen Vernon on August 10, 2023 at 2:41 pm

    Hello,

    We just started using Avalara & have an issue with Sales Return Orders.

    The ship-to location is our warehouse in CO, so Avalara is calculating the sales tax based on CO rather than the location where the customer is located. This is correct considering that it is the ship-to location that determines the sales tax amount.

    The issue is that we need the sales tax to be calculated on the customer’s location since the original transaction was in their state and the return transaction should offset.

    Does anyone know if it is possible to have the system default to the customer’s location?

    Thanks,

    Karen

    Angela Goldsmith replied 10 months, 1 week ago 2 Members · 1 Reply
  • 1 Reply
  • Angela Goldsmith

    Member
    August 11, 2023 at 12:28 pm
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    Hi Karen,

    Have you checked your Avalara AvaTax Configuration? There is a setting for “Return Address”. Here is a link to our Knowledge Center with the information below as well as other configuration settings: https://knowledge.avalara.com/bundle/fwc1661758915821_fwc1661758915821/page/qfl1669141494946.html

    If you still have questions or are not getting the desired result, please contact our support team.

    Return Address – Select the address you want to use for return orders and credit memos.

  • Shipping: Use the ship-to address.
  • Customer: Use the sell-to address.
  • Invoicing: Use the bill-to address.

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