Latest Customer Experience (CRM) Content — Page 13
Dynamics 365 Customer Insights Data: Create a Definitive 360-Degree Customer Profile
Are you ready to create a single customer profile record that unifies data from across all of your platforms, matches…
October 14, 2024
Understanding CRM Environments: From Sandbox to Production
In this session, weāll delve into the critical aspects of managing your Dynamics 365 CE environments. Whether youāre a seasoned CRM…
October 14, 2024
Unleashing Dynamics CE/CRM in the Cloud: Tips to get it right and pitfalls to avoid in your migration.
Is your organization considering, or in the process of, migrating from an On-Premises CRM to Dynamics 365 CE in the cloud? This…
October 14, 2024
Excel Life Hacks – Tips and Tricks for EVERY User!! 2024 Edition!
LifeHacks are designed for the end user to save time and be more efficient. Join me for this session to…
October 14, 2024
Maximizing Your Productivity: Navigating Dynamics 365 with Copilot
Join me for an insightful session on harnessing the power of Copilot in Dynamics 365, your personal AI assistant for…
October 14, 2024
Beyond The Text: Harnessing the Power of AI and Voice Bots in Dynamics Customer Service
This session will explore the latest advances in AI and voice bot technology, and how they are revolutionizing customer service…
October 14, 2024
Adapting CRM Training and Design for Multiple Learning Styles
In this session, we will talk about different learning styles and how you can adapt your training materials, delivery and…
October 14, 2024
Using DevOps for Project Management
In todayās fast-paced development landscape, efficient project management is crucial for success. Join our session to explore how Azure DevOps…
October 14, 2024
Biz Apps Partner Marketing Workshop Delivers Microsoft Insights, Business Growth Strategies Through Content Marketing, Thought Leadership Tactics Ā
The Biz Apps Partner Marketing Workshop at Community Summit NA focused on driving strategies for growth through, AI, content marketing, ABM, and value propositions.
October 14, 2024
Microsoft Execs, Partners, Customers Outline Copilot Wins and Agent Opportunities
AI Copilot preconference at Community Summit delivers Copilot perspectives from Microsoft as well as customers and partners, who highlight near-term opportunities and challenges.
October 13, 2024
AI Copilot Preconference: Data Readiness for Your AI Copilot Journey
The expression "garbage in, garbage out" has been applied to many AI projects recently, even scarier is the evolved version…
October 13, 2024
AI Copilot Preconference: How Dukal Is Reimagining the Medical Supply Industry with AI & Copilots
Dukal is redefining business models and processes with AI to deliver high quality medical products to healthcare professionals and consumers.…
October 13, 2024
AI Copilot Preconference: Microsoft MVP Panel – AI Copilot Quick and Early Wins
How have Copilots created quick return, what are the use cases, how should users consider them for their businesses, what…
October 13, 2024
AI Copilot Preconference: Microsoft AI Copilot Fireside Chat Keynote
A discussion about the opportunity, impact, and outcomes possible with AI Copilots as the reimagination machine for business and industry.…
October 13, 2024
AI Copilot Preconference: Defining & Using Copilot Studio to Create Custom Copilots
Creating a Copilot for your business can drive significant business value, time savings and process efficiency, and the SaaS based…
October 13, 2024
AI Copilot Preconference: Use Case – The People, Product, Process, & Impact of AI Copilots at Vixxo
In 2023 Jim McCarthy, COO of Vixxo, shared the journey his field services company was on to apply AI Copilots…
October 13, 2024
AI Copilot Preconference: Fireside Chat – The Evolution of Copilot in Dynamics 365
In Dynamics 365, and specifically Business Central, AI agents and Copilots have been redefining how work gets done, this session…
October 13, 2024
AI Copilot Preconference: Selecting a Partner for an AI Copilot Project
As companies explore the potential for AI and Copilots to reimagine business models, processes, and customer engagement, it is imperative…
October 13, 2024
How to Send an Email to a Lead from CRM Using Instant Cloud Flow
Heidi Neuhauser explains how to create an instant cloud flow using Power Automate and Dataverse to automate sending an email to a lead from a CRM in her latest video.
October 11, 2024
MVP Insights: Geoff Ables on Change Management, AI Integrations, Summit NA Speaking Engagements
MVP Geoff Ables joins the "MVP Insights Podcast" to explore his journey to becoming an MVP. He also shares details on his Academy classes and sessions at the upcoming Community Summit NA 2024.
October 7, 2024
