Latest Customer Experience (CRM) Content — Page 13
Unifying CRM Data For a Single Version of Truth
DQ Global's Conor Doyle joins the "Inside Dynamics Communities" podcast to discuss the value of unified data.
August 13, 2024
MVP Insights: Joe Griffin on Adoption of AI, MVP Journey, Education at Summit NA
Microsoft MVP Joe Griffin tells John Siefert about his areas of expertise, journey to becoming an MVP, and shares details on his Summit NA 2024 sessions.
August 12, 2024
Dynamics 365 Sales 2024 Release Wave 2 Updates
UG Expert Heidi Neuhauser shares two update to D365 Sales that came out in the 2024 Release Wave 2 notes
August 8, 2024
MVP Insights: Heidi Neuhauser on Summit NA Sessions, Tips for Community, User Adoption
Heidi Neuhauser joins the "MVP Insights Podcast" to discuss her involvement with the ecosystem and shares tips for Summit NA attendees.
August 7, 2024
MVP Insights: Shawn Dorward on Community, Mentorship, Summit NA Speaking Engagements
Shawn Dorward joins the "MVP Insights Podcast" to discuss the journey to becoming a Microsoft MVP and preview his sessions at Summit NA 2024.
August 5, 2024
Adapting CRM Training & Design for Multiple Learning Styles
UG Expert Heidi Neuhauser gives a preview of her Summit NA 2024 session on adapting CRM training and design for various learning styles.
August 1, 2024
How to Implement a Quote Approval Process for Dynamics 365 CRM Using Power Automate
How can you build in approval flow in Power Automate for D365 Sales users? Tune in to Heidi Neuhauser's latest post to get the answer.
July 23, 2024
MVP Insights: Marko Totovic on ERP Expertise, Copilot in D365, Journey to MVP
MVP Marko Totovic joins John Siefert on the "MVP Insights" podcast to describe his journey to becoming an MVP, areas of expertise, and Summit NA session.
July 22, 2024
Dynamics 365 Contact Center
The new Dynamics 365 Contact Center teases the new Copilot-first solution that delivers generative AI to every customer engagement channel.
July 11, 2024
MVP Insights: Asif Rehmani Defines MVP Journey, Summit NA Session, User Adoption
In the lastest "MVP Insights Podcast," VisualSP Founder and CEO Asif Rehmani describes his journey to becoming a Microsoft MVP and details his Summit NA session.
July 10, 2024
Academy Preview: Introduction to Power BI, Data Modeling, and Data Analysis for ERP Data
Belinda Allen's two-day Academy class will equip attendees with essential skills to use Power BI for data analysis and modeling.
July 8, 2024
Academy Preview: AI at Work: Real-World Applications of Copilot and Other Microsoft AI Offerings
Discover the latest AI advancements - plus those from Microsoft - and learn how they can drive success by registering for this Academy class.
July 5, 2024
MVP Insights: Marie Wiese on Sales and Marketing Alignment, How the Buyer Journey Has Shifted
Microsoft MVP Marie Wiese joins the "MVP Insights Podcast" to discuss the importance of sales and marketing alignment and how the buyer journey has shifted.
June 26, 2024
Solution Management in Dynamics 365 and Power Platform
In this how-to video, UG Expert Kylie Kiser demonstrates how to create a solution and add components to it in the Power Platform and Dynamics 365.
June 26, 2024
MVP Insights: Stalin Ponnusamy Details Summit NA Session, Biz Apps Expertise, Power of Automation
Stalin Ponnusamy joins the "MVP Insights Podcast" to discuss his first-time speaking engagement at Community Summit NA 2024 and explains how he overcame a complex project.
June 19, 2024
Configuring Copilot in Customer Service
UG Expert Heidi Neuhauser demonstrates how to configure Microsoft Copilot inside of Dynamics 365 Customer Service.
June 7, 2024
Dynamics Communities Update 2.0
"Inside Dynamics Communities" hosts welcome Community Summit NA CEO John Siefert to discuss the latest developments from Dynamics Communities.
June 5, 2024
Lead and Succeed: Optimizing Sales with Dynamics 365 CE/CRM
Jyoti Karki explains how to optimize sales leads by using Dynamics 365 CE/CRM.
June 4, 2024
Copilot Confusion for Small and Medium-Sized Businesses
Are you a small or medium-sized business confused about Microsoft Copilot? Read this post from UG Expert Heidi Neuhauser to determine which product is best for you.
May 31, 2024
Academy Preview: Build Your Own Microsoft Power Pages Website
Join Nicholas Hayduk on October 17 to learn how to build your own Power Pages website.
May 29, 2024
