Latest Customer Experience (CRM) Content — Page 11
The 5 Levels of Customer Data Management
Join us for an informative session aimed at demystifying the world of data management. We'll explore the basic principles of…
October 14, 2024
How do I connect PowerBi to my CRM, right now?
In one live lesson, we will connect a Microsoft-created PowerBi App to Microsoft D365 Sales, and see the wealth of…
October 14, 2024
Improve Sales Productivity using Sales Accelerator
Join us for an insightful session on leveraging the power of Dynamics 365 CRM Sales Accelerator to improve your sales…
October 14, 2024
Getting started with Sales Accelerator in Dynamics 365 Sales
The sales accelerator is an engagement platform that helps a sales team understand customers' needs so they can engage with…
October 14, 2024
Mastering the Art of Dataverse/CRM and SharePoint Integrations
Join us as we dive into the fun world of integrating SharePoint with Dataverse and CRM! We'll kick things off…
October 14, 2024
Mastering Dynamics 365 Field Service: A Strategic Approach to Avoid Implementation Pitfalls
This session will delve into the intricacies of implementing Dynamics 365 Field Service, focusing on key strategies to avoid common…
October 14, 2024
Exploring a customerās journey to CX success with Dynamics and Contact Center
Join us for an insightful session where we follow an real-life example of a single customerās journey transforming their customer…
October 14, 2024
Implementing a Data Governance Framework ā Getting Started
Drawing on years of focusing on CRM data quality, we will explore how to begin implementing a Data Governance framework…
October 14, 2024
Advanced Sales Forecasting: Predicting Success with Precision
Advanced Forecasting for Sales is a powerful tool that helps sales teams make informed decisions, allocate resources efficiently, and drive…
October 14, 2024
The Power of Connection: Mastering the Art of Conversation
Focus: Understanding the significance of genuine connections in personal and professional life.Beginning conversations and forging new connections can feel daunting.…
October 14, 2024
Dynamics 365 Customer Insights Data: Create a Definitive 360-Degree Customer Profile
Are you ready to create a single customer profile record that unifies data from across all of your platforms, matches…
October 14, 2024
Understanding CRM Environments: From Sandbox to Production
In this session, weāll delve into the critical aspects of managing your Dynamics 365 CE environments. Whether youāre a seasoned CRM…
October 14, 2024
Unleashing Dynamics CE/CRM in the Cloud: Tips to get it right and pitfalls to avoid in your migration.
Is your organization considering, or in the process of, migrating from an On-Premises CRM to Dynamics 365 CE in the cloud? This…
October 14, 2024
Excel Life Hacks – Tips and Tricks for EVERY User!! 2024 Edition!
LifeHacks are designed for the end user to save time and be more efficient. Join me for this session to…
October 14, 2024
Maximizing Your Productivity: Navigating Dynamics 365 with Copilot
Join me for an insightful session on harnessing the power of Copilot in Dynamics 365, your personal AI assistant for…
October 14, 2024
Beyond The Text: Harnessing the Power of AI and Voice Bots in Dynamics Customer Service
This session will explore the latest advances in AI and voice bot technology, and how they are revolutionizing customer service…
October 14, 2024
Adapting CRM Training and Design for Multiple Learning Styles
In this session, we will talk about different learning styles and how you can adapt your training materials, delivery and…
October 14, 2024
Using DevOps for Project Management
In todayās fast-paced development landscape, efficient project management is crucial for success. Join our session to explore how Azure DevOps…
October 14, 2024
Biz Apps Partner Marketing Workshop Delivers Microsoft Insights, Business Growth Strategies Through Content Marketing, Thought Leadership Tactics Ā
The Biz Apps Partner Marketing Workshop at Community Summit NA focused on driving strategies for growth through, AI, content marketing, ABM, and value propositions.
October 14, 2024
Microsoft Execs, Partners, Customers Outline Copilot Wins and Agent Opportunities
AI Copilot preconference at Community Summit delivers Copilot perspectives from Microsoft as well as customers and partners, who highlight near-term opportunities and challenges.
October 13, 2024
