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Latest Customer Experience (CRM) Content
Premier Partner Interview: ClickLearn
Marquis Caldwell of ClickLearn speaks with Dynamic Communities' Giuseppe Ianni about the company's presence at Summit NA 2026.
July 29, 2026
Meet the AI Agents in Dynamics 365 Customer Service
UG Expert Heidi Neuhauser introduces the customer care rescue specialists who represent the AI agents for Dynamics 365 Customer Service.
July 29, 2026
Meet the AI Agents in Dynamics 365 Sales
Dive into the sales safari of AI agents for Dynamics 365 Sales to understand how they collaborate to drive efficiency and quality results.
July 24, 2026
Academy Preview: Dynamics 365 CE (CRM) System Admin 101 & 201
Heidi Neuhauser's 2-day Academy Workshop will feature hands-on training for system admins in the D365 CRM suite.
Why CRM Admins Should Stop Testing Dynamics 365 as a System Administrator
CRM admins should alpha test configurations as System Administrators, but true success requires beta testing with real user roles to uncover role-based security, access, and usability issues before go-live.
June 29, 2026
