Posts by Kylie Kiser — Page 2
Creating a Knowledge Article With Copilot in Customer Service
In this video, Kylie Kiser shows how Copilot in Customer Service helps agents automatically create and suggest knowledge base articles while resolving cases, capturing insights in real time.
February 18, 2026
Sales Copilot: Opportunity Summary and Configurability
Discover how to enable Copilot features in Dynamics 365 Sales and customize opportunity summaries by adding fields from multiple tables and configuring knowledge sources for your sales team.
February 13, 2026
Extending Customer Service Copilot
Discover how to enhance Copilot in Dynamics 365 Customer Service by adding custom knowledge sources, connecting external data through Power Automate connectors, and creating AI Builder prompts in Copilot Studio.
February 10, 2026
Drafting Emails with Copilot in Customer Service
Discover how Dynamics 365 Customer Service's Copilot feature enables agents to draft personalized, context-aware emails in seconds, pulling information directly from case details and knowledge base articles to improve response times and consistency.
February 5, 2026
Plan Designer vs Vibe: Reviewing Solution Components
Microsoft MVP Kylie Kiser concludes her series comparing Plan Designer and Vibe Experience by examining the solution elements and components created by each tool.
January 16, 2026
Vibe vs Plan Designer: Comparing App Outputs
In Part 3 of her series comparing Vibe and Plan Designer, Kylie Kiser reviews the app outputs from both tools.
January 13, 2026
Vibe vs Plan Designer: Reviewing Data Models
In part 2 of her series on Vibe vs. Plan Designer, UG Expert and MVP Kylie Kiser reviews the data models of both.
January 9, 2026
Vibe vs. Plan Designer: A Comparison of App Development
UG Expert Kylie Kiser explains how to create apps without code in the new Power Platform 'Vibe' experience, comparing and contrasting the process to that in Plan Designer.
January 6, 2026
Building Enterprise-Grade Logic with Power Platform and Dataverse
Kylie Kiser explores how to build scalable, secure apps using Dataverseās new extensibility features.
December 11, 2025
Governance at Scale: New Admin Tools for Power Platform
As the Power Platform continues to grow across organizations, so does the need for smart governance. What started as a…
December 3, 2025
How AI Builder Is Democratizing AI with Custom Prompts
AI Builder now supports custom prompt engineering, Power Fx logic, and reusable fragments for smarter AI solutions.
November 26, 2025
Offline-First, Smarter Mobile Experiences with Power Apps
If youāve ever tried using a mobile app in a spotty Wi-Fi zone or while roaming, you know the frustration.…
November 21, 2025
Power Pages and the Rise of AI-Driven Web Governance
Kylie Kiser explores how governance and automation are now built into the Power Pages with the introduction of AI-powered security agents.
November 12, 2025
Human-in-the-Loop and Copilot-Driven Flows in Power Automate
Deeper inclusion of AI and Copilot in Power Automate brings a wave of new features that redefine the future of automation.
November 6, 2025
Using Plan Designer and Agent-Ready Apps in Power Apps
Kylie Kiser walks through collaborative design, agent feeds, and real-world use cases within Plan Designer in Power Apps.
November 4, 2025
Copilot Everywhere: How AI Is Reshaping the Power Platform Experience
Kylie Kiser explores how Copilot is now embedded across Power Apps, Power Automate, and Power Pages, transforming how users build, automate, and analyze.
October 30, 2025
Summit NA 2025: Academy Classes, Pro Tips & Power Platform Sessions
UG Expert and Microsoft MVP Kylie Kiser reviews important details about Community Summit NA and shares key tips for maximizing your experience.
October 6, 2025
Power Platform Release Wave 2 2025: Governance and Admin
UG Expert Kylie Kiser reviews governance and administration enhancements for Power Platform as part of Release Wave 2 2025.
October 2, 2025
Power Platform Release Wave 2 2025: Dataverse Updates
UG Expert Kylie Kiser reviews new features coming to Microsoft's Dataverse with the 2025 Release Wave for Power Platform.
September 30, 2025
Power Platform Release Wave 2: Copilot Studio Part 2
UG Expert and Microsoft MVP, Kylie Kiser, shares another wave of updates coming to Copilot Studio per the release notes.
September 25, 2025
