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MVP Insights: Kylie Kiser on Community Involvement, AI and Automation, Power Apps and Cats

Dynamics Communities August 14, 2024 Podcast

Welcome to “MVP Insights,” a podcast that explores the universe, ideas, and opportunities of the brightest stars in the Microsoft business applications ecosystem. 

In episode 20, John Siefert is joined by Kylie Kiser, Solution Architect, RSM Canada, Micrososft MVP. The two explore Kylie’s journey to becoming a Microsoft MVP, how she became involved with the community, her areas of focus within the ecosystem, and she shares details on her Summit NA 2024 sessions.

Agents & Copilots are defining the future of Dynamics, CRM, Power Platform, Azure, Fabric, and more. Register for Community Summit NA 2025, running October 19-23 in Orlando, FL, to explore and discover what this means to you.

Key Takeaways

  • Journey to MVP: Kylie’s community involvement began in 2012 through Dynamic Communities, where she began assisting a chapter leader in Washington, DC. She eventually took over the chapter, leading to a decade of leadership and networking that culminated in an MVP recognition in 2019. Her contributions include virtual meetings, blogging, videos, and speaking at events, all aimed at delivering content and fostering connections within the community.
  • Areas of expertise: In terms of her areas of focus within the ecosystem, Kylie is passionate about Dynamics 365 CE, focusing on Customer Service and Sales, and enjoys exploring the low-code capabilities of the Power Platform, particularly AI Builder. Her interest in the platform’s evolution stems from the desire to enable automation and AI for citizen developers without the need for specialized coding skills.
  • Toughest projects: Her early experiences in CRM highlighted the significance of change management and sustainable practices, where the real challenges lay in managing people and priorities rather than the technology itself, explains Kylie. Through these projects, she learned the importance of user adoption, realizing that a project’s success is not just about delivering technology but ensuring it is used effectively.
  • Summit NA sessions: At Community Summit North America 2024, Kylie will be leading three sessions: “Introduction to Low-Code AI Configuration in the Power Platform,” “Power Apps, AI Builder, and Cats!,” co-presented with Mallory Lawhorne, and “60 Power Platform Tips in 60 Minutes,” co-presented with Heidi Neuhauser.

Stream the audio version of this episode here:

Register for Community Summit North America 2025
Categories: Copilot, Customer Experience (CRM), Power Platform UG, User Group Communities
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