Proactive Maintenance of IoT Enabled Devices Using Dynamics 365 Field Service and Azure IoT Hub Integration
Session Overview: Discover the power of Azure IoT Hub and Connected Field Service in this comprehensive session. Learn how these tools can transform your field service operations by automating work order creation, streamlining dispatch, and providing real-time updates. We will walk through the process of registering IoT devices within Field Service for seamless integration, setting up automated workflows for proactive servicing, and leveraging IoT Hub for live status updates. This session is ideal for organizations looking to optimize their field service processes and leverage cutting-edge technology for improved efficiency.
Learning Objectives:
- Understand how to register and integrate IoT devices in Field Service to automate service workflows and improve operational efficiency.
- Learn how to set up automated work order creation for proactive service delivery and its impact on resource optimization.
- Explore how to use Azure IoT Hub to send real-time work order status updates and scheduling notifications, ensuring better communication and faster response times in the field.
Speakers: Denis Guryev
Recorded at: Community Summit NA 2025
Type: Breakout Session
Ability Level: 201 – Intermediate
Primary Product: Dynamics 365 F/SCM (FO)
Tracks: Automation, Field Service
Terms: All rights reserved by the speaker, Community Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
