Leveraging Dynamics 365 Customer Service and Power Pages for Enhanced Support and Case Management
In this presentation, we will explore how Dynamics 365 Customer Service can be used for internal support and case management as part of a help desk. We will discuss how this powerful tool can help streamline support processes, improve response times, and enhance the overall customer experience. Additionally, we will demonstrate how Power Pages can be used to expose cases externally to customers and partners with minimal customization, providing a seamless and user-friendly experience for all stakeholders.
Learning Objectives:
- To explore the use of Dynamics 365 Customer Service for internal support and case management as part of a help desk.
- To demonstrate how Power Pages can be used to expose cases externally to customers and partners with minimal customization.
- To discuss how these tools can help streamline support processes, improve response times, and enhance the overall customer experience.
Speaker: Noorez Khamis
Type: Breakout Session
Primary Product: Power Platform
Track: Administration; System Administration, Automation, Customer Service
Session Objective for Attendee: Optimizing
