Building a ‘System of Experts’ for Reliable Reporting

In episode 55 of the “Inside Dynamics Communities” podcast, Ryan Gonzales, Senior Sales Director of Dynamics Communities and Summit NA, and Pam Misialek, Community Director of Dynamics Communities and Summit NA, welcome Joe Christensen, Managing Partner, Aqueducts Consulting, to discuss BI and reporting projects. Specifically, Joe gives insight into getting started with a reporting project and key areas of focus to consider.

This episode is sponsored by Community Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 13-17, 2024, in San Antonio, Texas. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.

Key Takeaways

  • Overview: Aqueducts Consulting provides reliable systems that ensure continuity even when personnel or technology changes occur. By focusing on the business outcome of delivering dependable reports, it enables clients to act effectively and maintain operational stability.
  • Tackling a BI project: When starting with a BI or reporting project, Joe suggests that every company should have an expert system that reliably delivers information, enabling people to act with confidence. Without access to accurate information, individuals are left in the dark and unable to make informed decisions.
  • Areas of focus: Within the scope of the project, it’s important that the focus is on providing two or three strong, tailored options for projects to ensure reliable outcomes. The goal is to create a “system of experts” rather than an “expert system,” ensuring continuity and reliability.
  • Aqueducts Consulting at Summit NA: Aqueducts Consulting will be at Booth #1817 during Community Summit NA 2024. Anyone who is looking to begin a BI or reporting project, or is in the early stages, is encouraged to stop by the booth to learn more about Aqueducts Consulting’s “expert system,” Conduit BI.


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