Exploring a customer’s journey to CX success with Dynamics and Contact Center
Join us for an insightful session where we follow an real-life example of a single customer’s journey transforming their customer experience (CX) with Microsoft Dynamics and their omnichannel cloud contact center. Discover how Microsoft Dynamics, in synergy with cutting-edge contact center solutions, empowers organizations to elevate customer interactions. From seamless engagement to personalized service, this session will equip you with strategies to enhance satisfaction, loyalty, and business growth. Don’t miss this opportunity to unlock new possibilities for your organization!
Learning Objectives:
- Understand the value add of integrating CCaaS solutions into Microsoft Dynamics
- Experience first-hand an organization’s journey revolutionizing their CX with Microsoft Dynamics
- Discover strategies to bring additional value to your Dynamics environment and customer base
Speaker: Chris Gower, Frank Chevallier
Type: Fast Chat
Ability Level: 201 – Intermediate
Primary Product: Dynamics 365 CE/CRM
Track: Customer Service
