Copilot for Service: The Practical Features Your Sales Agents Will Actually Use

Copilot for Service can help with a variety of tasks for CRM users, especially with agents in Outlook and Teams.

Heidi Neuhauser · October 9, 2025

5 Workplace Nightmares Copilot Can Fix

Shawn Dorward shares five workplace scenarios and how Microsoft Copilot can address them effectively.

Shawn Dorward · October 7, 2025

Summit NA 2025: Academy Classes, Pro Tips & Power Platform Sessions

UG Expert and Microsoft MVP Kylie Kiser reviews important details about Community Summit NA and shares key tips for maximizing your experience.

Kylie Kiser · October 6, 2025

MVP Insights: Asif Rehmani on Using Your Unique Abilities, Microsoft 365 Copilot Insights

Microsoft MVP Asif Rehmani talks about his experiences with Microsoft 365 and Dynamics 365 and gives insights into his Summit session.

Dynamics Communities · October 6, 2025

Copilot for Sales: The Key Features You Need to Know

This post introduces Microsoft Copilot for Sales and highlights its key features, showing how it extends Dynamics 365 Sales into Outlook and Teams.

Heidi Neuhauser · October 3, 2025

Power Platform Release Wave 2 2025: Governance and Admin

UG Expert Kylie Kiser reviews governance and administration enhancements for Power Platform as part of Release Wave 2 2025.

Kylie Kiser · October 2, 2025

What’s New in Microsoft 365 Copilot: September 2025

Learn about the latest additions and improvements to Copilot across Microsoft 365 in September and what they mean for users.

Shawn Dorward · October 1, 2025

Academy Preview: Crafting Multi-Agent AI Systems & Autonomous Agents with Copilot Studio, Power Platform, Dynamics 365, MCP, ChatGPT, DeepSeek, & Azure AI Foundry

This Academy Class will cover how organizations can use the Microsoft Copilot Studio, Microsoft Power Platform, Dynamics 365, MCP, ChatGPT, DeepSeek, Azure AI Foundry, and Azure OpenAI services to build next-gen sophisticated enterprise-grade agents and custom copilots.

Dynamics Communities · October 1, 2025

Understanding the Difference Between ‘Copilot for’ and ‘Copilot in’ Sales and Service

With Copilot and Dynamics 365 Sales and Customer Service, grammar really does matter. Mix up one little preposition and you’re…

Heidi Neuhauser · September 30, 2025

Power Platform Release Wave 2 2025: Dataverse Updates

UG Expert Kylie Kiser reviews new features coming to Microsoft's Dataverse with the 2025 Release Wave for Power Platform.

Kylie Kiser · September 30, 2025

Academy Preview: Create Your First 4 Copilot Agents in a Day

Gain hands-on experience through the step-by-step guidance on building Copilot agents provided in this Academy class at Community Summit NA.

Dynamics Communities · September 26, 2025

Power Platform Release Wave 2: Copilot Studio Part 2

UG Expert and Microsoft MVP, Kylie Kiser, shares another wave of updates coming to Copilot Studio per the release notes.

Kylie Kiser · September 25, 2025

AI Agent & Copilot Podcast: Copilot Functions in Excel

Shawn Dorward dives into Copilot functions in Excel, how it will benefit organizations, and what users can expect.

Shawn Dorward · September 24, 2025

Copilot Features in Customer Insights Journeys

Microsoft's Copilot features can beneficial for CE/CRM users in the Customer Insights Journeys app to build smarter journeys and reduce friction.

Heidi Neuhauser · September 23, 2025

6 Tips to Maximize Your Experience at Community Summit NA

UG Expert Suzanne Scanlan provides tips to maximize the attendee experience at Community Summit North AMerica.

Suzanne Scanlan · September 23, 2025

AI Agent & Copilot Special Report: Microsoft’s Ryan Dorrheim on Dynamics 365 for Nonprofits

Microsoft's Ryan Dorrheim describes how nonprofits can take advantage of Dynamics 365 tools to achieve more.

Dynamics Communities · September 18, 2025

AI Agent & Copilot Podcast: ChatGPT 5 in Copilot

Shawn Dorward explores the release of ChatGPT 5, it's benefits, why leaders should care, and how to go deeper with adopting AI.

Shawn Dorward · September 18, 2025

Copilot on Mobile: Yes, You Can AI While Waiting in Line for Coffee

Learn 5 ways you can take advantage of Copilot on mobile to stay sharp and responsive whether you're at your desk or the coffee shop.

Shawn Dorward · September 11, 2025

AI Agent & Copilot Podcast: Copilot Use Cases for Fantasy Football to Sharpen AI Skills

Shawn Dorward explains how Microsoft Copilot can be leveraged for fantasy football, drawing parallels between using AI in this context and a business context.

Shawn Dorward · September 10, 2025

Running Your Own Remote MCP Server with Azure Functions

Unlock customization and control with Azure Functions and MCP, improving cloud efficiency, cost optimization, and more.

Pablo Moreno · September 9, 2025