How the Dynamics 365 Contact Center Is Transforming Customer Engagement
The Dynamics 365 Contact Center is applying AI to transform contact centers to be a powerful source of customer intelligence.
Tag: Artificial Intelligence
AI Agent & Copilot Podcast: An Update on Shawn’s AI-Influenced Fantasty Football League
Shawn Dorward gives an update on his AI-influenced fantasy football league, comparing it to the league he crafted originally.
Monthly Round Up: New Features in Microsoft 365 Copilot
Shawn Dorward shares a recap of the latest announcements and enhancements to Microsoft 365 Copilot that came about in November.
Microsoft Agent 365: A Modern Approach to AI Monitoring and Analytics
Pablo Moreno reviews Agent 354, a monitoring and analytics platform to keep site of AI agents and automated tasks.
Governance at Scale: New Admin Tools for Power Platform
As the Power Platform continues to grow across organizations, so does the need for smart governance. What started as a low-code playground for citizen developers…
How AI Builder Is Democratizing AI with Custom Prompts
AI Builder now supports custom prompt engineering, Power Fx logic, and reusable fragments for smarter AI solutions.
Multi-Agent AI: Simplifying Complexity with the Microsoft Agent Framework
The new Microsoft Agent Framework offers a streamlined approach for building, coordinating, and scaling multi-agent systems across the Microsoft ecosy…
Architecting Robust Multi-Agent AI Systems
This post outlines the considerations for architecting secure multi-agent systems that integrate Microsoft Copilot, Salesforce Agentforce, and D365F/S…
Power Pages and the Rise of AI-Driven Web Governance
Kylie Kiser explores how governance and automation are now built into the Power Pages with the introduction of AI-powered security agents.
Copilot Everywhere: How AI Is Reshaping the Power Platform Experience
Kylie Kiser explores how Copilot is now embedded across Power Apps, Power Automate, and Power Pages, transforming how users build, automate, and analy…
Microsoft’s Dewain Robinson Unveils Next Evolution of Copilot Studio and Enterprise AI Agents
Microsoft's Dewain Robinson detailed new releases to Microsoft Copilot Studio (MCS), which unify M365, Power Platform, and Azure AI Foundry.
AI Agent & Copilot Podcast: Why Computer Use Agents Are Game Changers for Users
Shawn Dorward explores the potential of computer use agents, considering use cases and how organizations and users will benefit.
Microsoft Shares an ‘Agent-Ready’ Roadmap for Dynamics 365 Finance & Supply Chain
Microsoft leaders defined the roadmap for D365 Finance & Supply Chain Managerment, which is "agent-ready."
Microsoft Leaders Outline AI-Driven Business Central Roadmap
Microsoft leaders addressed Business Central users and partners at Community Summit NA 2025, sharing the next wave of the AI-driven ERP system.
Summit NA 2025 Keynote Introduces Learners Platform, Microsoft Leaders Share Impacts of AI on Business Solutions
The 2025 Keynote Program at Summit NA featured Microsoft leaders discussing AI's implications across the app stack and the new Learners platform was a…
Partner Enablement Workshop: How Partners Are Leading AI Transformation
The Partner Enablement Workshop, with sessions from Microsoft executives, industry leaders, and partners, brought focus to what it means to thrive i…
AI Agent & Copilot Podcast: Claude Added as a ‘Brain’ Behind Copilot Studio Agents
With Claude added to Copilot Studio Agents, Shawn Dorward discusses what this means for users and the implications it will have on businesses.
Copilot Confessions: 5 Things I Never Thought I’d Let AI Do for Me at Work
UG Expert and MVP Shawn Dorward shares five things he didn't expect AI to assist with at work that have proven to be beneficial.
5 Workplace Nightmares Copilot Can Fix
Shawn Dorward shares five workplace scenarios and how Microsoft Copilot can address them effectively.
MVP Insights: Asif Rehmani on Using Your Unique Abilities, Microsoft 365 Copilot Insights
Microsoft MVP Asif Rehmani talks about his experiences with Microsoft 365 and Dynamics 365 and gives insights into his Summit session.
