Session Overview: Customers expect fast, accurate answers—without being bounced between agents. This session explores how organizations can significantly improve IVR containment in the voice channel using…
Session Overview: Dynamics 365 Customer Engagement is no longer just a CRM system—it’s becoming an intelligent engagement platform powered by AI. With the rapid evolution of…
Session Overview: “AI is no longer a future concept in Dynamics 365 Customer Engagement. It is already embedded across D365 Sales, Customer Service, Dataverse, and the…
Session Overview: What is the difference between process and discrete manufacturing? BOMs and Formulas? What is a Route? If you are thinking about using manufacturing in D365FO…
Session Overview: “Want to build agents that actually work? In this fast-paced session, you’ll get 60 practical tips in 60 minutes for building better agents with…
Session Overview: Financial consolidation is one of the most complex processes in any multi-entity organization. This session dives deep into how D365 Finance handles consolidation —…
Session Overview: Discover how the Model Context Protocol (MCP) transforms how AI agents interact with Dynamics 365 Business Central. Learn to replace multiple API connectors with…
Session Overview: This session is for Business Central controllers and accountants. Learn all about the new Financial Reporting experience, including dimension perspectives and report packs.…
Session Overview: “Topic Overview: A fast-paced, high-energy session delivering 12 practical, AI-powered tips for managing D365 implementations better, from tracking decisions to flagging risks to keeping…
Session Overview: “When Microsoft Teams was first introduced to our organization, adoption was limited to chat and meetings—and even that felt like a stretch for a…
Session Overview: Post‑merger CRM integrations promise scale but often deliver chaos. Duplicate accounts, inconsistent fields, broken ownership, and mistrust in pipeline data can quietly derail even…
Session Overview: “Business Central is a powerhouse for ERP, but when it comes to the “”last mile”” of shipping, many users find themselves stranded between manual…
Session Overview: In March 2026, Microsoft launched Planning in Fabric IQ, bringing budgeting, forecasting, and scenario modeling natively into the Fabric platform. If you own any…
Session Overview: “Most organizations treat their website and their CRM as two separate systems with a human in the middle manually bridging the gap. This session…
Session Overview: “Everyone’s talking about Model Context Protocol. Fewer people can tell you when to actually use it, and when a connector would have done the…
Session Overview: Most agent projects go wrong before a single thing gets built — at the moment someone picks the technology and then goes looking for…
Session Overview: Business Central and Excel work together in simple yet powerful ways that can make your everyday tasks faster, easier, and far less frustrating. In…
Session Overview: “When I started working with Dynamics CRM back in 2006, I started as a System Admin, and I made a lot of mistakes. Later…
Session Overview: “Business Central workflows are powerful—but often under‑used—tools for automating approvals, enforcing business rules, and ensuring consistent processes. In this session, we’ll walk through everything…
Session Overview: “Demand planning requires processing massive datasets, spotting subtle patterns, and continuously adjusting to change — tasks where humans struggle but AI excels. Yet, in…
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