A previous admin created some Extender Forms/Windows that have been used extensively. A user is asking me how can they see the data that has been entered. A smartlist that was created is not capturing all the data. I haven’t used Extender a lot, so I am a bit lost. I do see there is the Navigation option on the Form and to link it to…

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We have an instance of GP installed with SQL Enterprise and it really did not need that version. It was done years ago. We decided to drop it down to SQL Standard. This is all being done in test and once the change was made, GP runs incredibly slow. It is slow launching, logging in, selecting a company to login, and then even getting to the…

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I have a strange occurrance when printing purchase order reports for certain entities. On the whole, when you enter a PO for the majority of our entities and print them out, the PO shows the proper logo for the entity as entered in the Entity Setup. For two particular entities, the wrong logo is showing. It’s almost as if the Entity Setup…

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Coming back to this…Since this template didn’t require any tinkering in Report Writer, can this be placed into our production GP while users are in? I did the mod in our test gp while no one was in.

You must be clairvoyant! That was the exact issue.

Thanks a ton!

HB

We have Sales Invoice that prints as a Word template and we need to add a footer to it to include some legal mumbo jumbo. I was easily able to add the footer in Word, save it, and then import it using Template Maintenance. But do I also need to add it in Report Writer? When I do attempt to print it in GP, it does throw an error attached…

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I am getting some strange behaviour in SafePay when trying a add a new output line. I realized I forgot one line so I added a Header-Transmission line. I configured the line and saved it. When I tried to use the Up or Down button, it went a bit haywire. It deleted a line and renamed others. I did do an export of it before I made the change.…

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Sorry, sorry, sorry this is getting long and convoluted. And I am not an accountant so if none of this makes sense, my apologies. We are working through getting the batches posted. But that leaves us with another issue regarding applying payment to these invoices. All our MXP invoices are paid outside of GP, so Accounting does Manual Payments,…

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As I mentioned, updating the MC00100 expiration dates did allow batches to post without error…but some batches are not posting completely. There are a few batches where 1 or 2 transactions did not post, and digging in, the transactions are not posting because there is not an exchange rate entered for their document dates. So if I…

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To get past the posting errors, which still do not say anything about rate being expired, I did an update to the MC00100 table and pushed out Expiration dates a year for the rate that correspond to the invoice dates from the PM10000 table. That allowed all the batches to get posted.

Our user that manually maintains the rates, updates it every…

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Thanks Tori for your reply. This is really a strange one. I have two physically separate instances of GP one being production and the other test. Test is essentially a clone of prod. The older batches that I cannot post in prod, post without a hitch in test! I’ve looked at all the setup of MC between the two and cannot see any difference. The…

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Hi. Again coming to the experts!! We started using Multicurrency last year. We currently have the Mexican Peso and Canadian Dollar and all was going great. Everything was working as it should. But recently users are having issue when posting batches using the peso. Whether posting or running an batch edit list, all the transactions shows…

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Not a clue. I was working with the user all along and kept asking him if everything was okay with the excel file. It wasn’t until we had a scheduled call with our VAR that he realized there were leading zeroes on the asset IDs in the sheet. He was able to edit the file and the asset group was created just fine. He had no idea of where they…

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Update. This issue with the import of assets into the group was a problem with the file. Excel placed leading zeroes on each asset ID which messed everything up. But realized there may be a limit on the amount of assets that can be mass retired at one time. The original group was created with 500 assets, and GP appeared to be working and even…

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Hello again. Worked with the user and watched what he did. He was creating a new group by importing from excel the assets he wants to retire. Upon completion of the import the report that printed had only two columns of data; one showing the asset id and and the second saying that the No suffix exists, nuts. Didn’t get that screenshot. Ugh.…

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Wondering if any of you have issues with Vimeography, when entering this site or moving around in it. I get this message every time I log in. I am using Chrome. I’ve had co-workers login and they do not get the error. I’ve even logged into the site with my login from their computer and there error is not there. It is something with my pc that…

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Thanks Jo and Kerry. I have forwarded your suggestions to my end user attempting the mass retirement. I will keep you all informed.

I have two users attempting to run a mass retirements in Fixed Assets. They both performed this task last year without incident, but when they run it, they get a message that it was successful , but the assets are still listed as active and no GL batch is being created. I’ve forwarded everything I could find online about the issue to them…

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Is there anyway that the Period-End Payroll reports can be run outside of GP, maybe in SSRS or something else? We have Binary Stream multi entity installed. At this time of year, my payroll users are telling me to process all these reports for all the entities, it can take up to 45 hours to complete. We routinely process close to 14,000…

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Thanks for the quick reply. I think you are onto something!! But if the sop invoices are still showing as open in the inquiry window, when hitting the email button, that would be trying to send a different report? If it is, then you hit the issue on the head.

We have been using the email functionality for quite some time now sending out SOP invoices. Our users send the email from a batch using “Send Documents in email” under Sales Documents Print Options. Works like a charm. One of our new users forgot to send the email before posting the batch, so I told her just to do an Inquiry to that document…

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Mystery solved. My boss said he only saw this database only on our GP database servers. Which had me scratching my head. But speaking with our head dba (who was out of the office when I posted this), said the Maintenance db is one of his creations that works with our database backups. And the reason it was growing out of hand was the fact…

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Hope I don’t embarrass myself with this question, but my server guy is telling me that the Maintenance database that sits on our SQL server where GP is installed has grown enough that we are running out of drive space. Luckily this only occurring in our test environment. It is about 62GB. Production side is only 6GB. Running a couple of the…

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We are trying to gain a little control of our PO processing and looking at tools like Rockton, FastPath, and GPPT to audit and even throw up some blocks/approvals in the mix. I figured before going down those paths, an easy rollout would be to turn on PO Approvals in Purchase Order Enhancements. Upon checking the box, I received a get/change…

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Sorry for the long post…

We had an unexpected and unusual lockup of GP the other day. A user was running a series of payables check batches as she normally does and a batch of 88 invoices stopped responding during the post after the checks were printed. Once it stopped responding, all users started to lock up behind it. Screens…

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I thought I was pretty good in GP Security, but I am having some difficulty in trying to add some security(or actually take away security) to the Purchase Order Entry window. Over the years numerous GP admins and support staff have added multiple custom roles and tasks which makes seeing what users have what security confusing. I am trialing…

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We have an urgent situation where users were inadvertently entering the salary in the HR Applicant Offer window where they should have not. Eyes that should not see this number have and upper management needs me to remove these values from the table.

Using the Resource Description lookup I can identify the tables that stores the…

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Not sure what you really call it, but here is the scenario. I do know how to make a field required using Modifier, but what I did is not working as I would like. We’ve had purchase orders get through our ordering process without having an Inventory/Purchases account on the Purchasing Item Detail Entry page. We do not have default accounts setup.… Read more