Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Bari Fulton]

We use workflows for payables transactions and purchase orders. 
The system is sending out emails to the approvers with the hyperlinks 

As of Wednesday, when an approver clicks the approve button they are getting an error message

Can anyone tell me what is causing this? Our IT department can’t figure it out. 
We cant use any of the workflows. 

Thanks

Bari Fulton
CWI Logistics
bfulton@cwi-logistics.com

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Bari Fulton
Controller
CWI Logistics, Inc
Winter Haven, FL
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[Matthew Arp]

Is there anything in the Event Viewer on the GP Web Service server?

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Matthew Arp
Business Systems Developer
Hunton Group
Houston TX
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[Derek Albaugh]

As the approval links in the workflow notifications are making a call to a Web Services endpoint URL, i.e. /Dynamics/GPService, I would recommend verifying first that Web Services for Dynamics GP is installed and working correctly, i.e. per the following KB article:

https://support.microsoft.com/en-ca/help/950844/how-to-verify-if-microsoft-dynamics-gp-web-services-is-functioning-cor

If Web Services is correct, verify that the company(s) for which you’re using the Workflow approval via email and Web Services, has Web Services installed on it. The WSInstallStatus table in the GP system database is a good way to verify that.

***NOTE: As well, we’ve seen many customers upgrading to the year-end updates for Dynamics GP, specifically GP 18.3. If you’ve upgraded to 18.3, you MUST use the MDGPFALL2020_DVD_ENUS media to re-install/upgrade Web Services with, otherwise you’ll run into issues with the Configuration Wizard.

Let us know if you have any questions.

Thank you,

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Derek Albaugh
Sr. Support Engineer
Microsoft
Moorhead MN
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