Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Joann Mills]

We have a vendor who sent us a statement for past due AP invoices.  They show as “paid” on out side.  Looks like the culprit is this “work” transaction payment for $6911.18 – which looks like a payment but is not.  Not sure what could have happened as we only cut checks on Tuesdays and this is a Thursday date.  The “voucher” # 13193 is a valid check # from September 2021 for another vendor that was cleared and is no issue. I looked up online and it says it could be a posting interrupted but that again would seem strange as we don’t do payment on Thursday.  Any ideas how we find out what happened and/or how we would fix?
And is there a way to run a report for all “work” transaction – to make sure we don’t have any other issues out there?
Any help would be appreciated!  Joann

??

——————————
Joann Mills
Atkinson Resort & Country Club
Atkinson NH
——————————

[John Kirsch]

Hi Joann,

I would start with running a Payables reconcile for that Vendor.  If that doesn’t fix it (I would guess it doesn’t), I would typically go into SQL to investigate the details of that voucher number.  Depending on where it exists and doesn’t, it may mean a combination of SQL updates, deletes and/or Check Links to resolve the issue.  If that is needed, I’d suggest to work with your partner that is familiar with these steps to assist.

——————————
John Kirsch
GP Product Lead
Dynamic Consulting
Green Bay WI
——————————
——————————————-