Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Denise Mallory]

• I had a credit memo totaling <$523.57>, which I neglected to void (so the system recognized the credit as OPEN)
• When reimbursement was due to the staff member, it reduced the credit memo by the amount of the reimb. which was incorrect
• The credit memo balance is now <$477.44>
• When I open the Void Open Payable Transactions screen,  the total credit balance appears, <$523.57>
• When I try to void it,  I receive the error message “this document cannot be marked for voiding.  It has been either partially applied or is on hold”
• The credit memo is in fact partially applied as noted in the 2nd bullet above, but the problem is, while I see the reimbursement in the Payable Transaction Inquiry screen, I can’t seem to locate it in the void historical payment screen
• In summary, I’m trying to to get the credit memo back to it’s original balance so I can void it completely

Any suggestions?  Thank you.

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Denise Mallory
Accounts Payable Supervisor
American Society of Health-System Pharmacists
Bethesda MD
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[Amber Bell]

You’ll need to apply the balance of the credit memo first. (if nothing is available to apply to, enter a “Misc Charge” for the vendor and add “Fixing Misapplied Credit Memo” or something like that to the Description.) Post the Misc Charge and apply the credit memo to the Misc Charge or other open AP document.
Void the Credit Memo
Void the Misc Charge (if you used one)
Re-enter the Credit Memo

You can put the new Credit Memo on hold under: Purchasing > Transactions > Holds

When you are ready to apply, you can remove the hold.

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Amber Bell
Training Dynamo LLC
Email: amber@trainingdynamo.com
Website: http://www.trainingdynamo.com
Twitter: @trainingdynamo
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[Lisa Timms]

I am having an issue where I have a credit memo I am trying to apply to an open invoice, it gives me the message “Only the remaining balance can be applied.” The real problem is, this credit memo has not been applied to anything. If you go into the Vendor transactions, it clearly shows that it has not been applied to anything. So, now trying to delete the credit memo, it tells me that is has been “partially applied or is on hold.” So now I am in a quandary, I cannot apply it to any invoice, dummy or real, but I also cannot delete it.

Any suggestions would be much appreciated!

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Lisa Timms
Graybill Medical Group Inc
Escondido CA
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