Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Amy Hansen]

I voided a cash receipt that was in a deposit. I was expecting a negative transaction to populate to be used on the bank rec. Why would the negative transaction not populate??

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Amy Hansen
CFO
The Kerner Group, Inc
Williamsburg VA
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[Thaddeus Suter]

This may seem a little odd but since Cash Receipts and Bank Deposits have been a two step process in GP for a long time you will find a negative Cash Receipt waiting in your Bank Deposits Entry window for that Check Book after doing a void of a Cash Receipt that was already deposited.
So go do a new Deposit w Receipts and mark off that negative receipt entry from the void and your Bank Rec will get cleaned up.
If the posted Cash Receipt had not been Deposited it would have been Voided but since it was deposited a new negative Cash Receipt is created that now needs to be Deposited.

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Thaddeus Suter
Retus, Inc
HELOTES TX
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[Amy Hansen]

That is the process I was expecting, but the negative receipt is not populating. How do you fix this situation?

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Amy Hansen
President/CFO
The Kerner Group, Inc
Williamsburg VA
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[Jo deRuiter]

Hi

May we inquire to the exact steps you took to void the transaction?  That may be where the clue lies in helping out with this one.
?

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Jo deRuiter
?? GPUG ALL STAR
??Granite Award Winner
Atlanta Chapter Leader
Aisling Dynamics Business Solutions
Business Applications Practice Manager
jo.deruiter@aislingdynamics.com
9518674366
aislingdynamics.com
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[Amy Hansen]

It was posted as an NSF. Sales, Transactions, Posted transactions. Selected payment as document type, selected cash receipt number. Chose NSF.
When the window closed a voided transaction posting journal was printed. The payment was unapplied and debit memo was created for the service charge amount.
Wouldn’t this create the voided cash receipt to be used in the bank rec module?

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Amy Hansen
President/CFO
The Kerner Group, Inc
Williamsburg VA
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[Thaddeus Suter]

NSF behaves differently than a VOID.  Unlike VOID, NSF creates a Withdrawal Transaction directly in your Check Book Register. You will find the Withdrawal  directly in Bank Rec without doing a Deposit of the negative Cash Receipt like in a VOID.

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Thaddeus Suter
Retus, Inc
HELOTES TX
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