Dynamics 365 F&O/AX Dynamics 365 CE / CRM Dynamics GP Business Central / NAV UG Dynamics SL Power Platform Fabric UG MS Copilot UG

[Melanie Knight]

Hello,

My AP Manager wanted to delete a whole batch of invoices for a particular vendor that she entered with the wrong date.  When she tried Void Open Transaction, she got the following message:  Your selection may include payments that have been reconciled.  Do you want to continue?  She has chosen Continue and Exclude but it still won’t void the transactions.  They are checkmarked but pressing the Void button does nothing, including no error message.

Any ideas?

Thank you!

Melanie Knight

——————————
Melanie Knight
System Administrator
NetJets Inc.
Columbus OH
——————————

[Shari Bruno]

Hi Melanie,

Void Open Transaction should not include payments, unless there is an open invoice that was partially applied to a payment.  If that is the case the invoice needs to be unchecked before clicking on Void.  If the invoice has to be re-entered with a new date the reconciled payment has to be unchecked in bank rec so that it can be voided.  Once the payment is voided the invoice can be voided, and the invoice and payment re-entered, and applied.

——————————
Shari Bruno
Accounts Payable Specialist
Bible League International
Crete, IL
————————————————————————-