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[Jim Harris]

We have an odd situation where an open receivables credit memo cannot be applied.  When the credit memo is selected in the Apply Sales Documents window no open invoices are displayed.  The customer has other open credits and payments and when any of them are selected in the Apply window then the customer’s open invoices are displayed.  The problem credit memo does come up when doing an open transaction inquiry for the customer and I can drill down to it with no issues.  There are no apply records referencing this credit memo in RM20201 or RM30201 and it doesn’t show up in any of the RM work tables.  I ran a reconcile on outstanding document amounts for the customer just in case, but that returned no results. 

Any suggestions on where else to look?  I can certainly void the problem transaction and re-enter, but wanted to try to find the problem before going that route.

We’re on GP 18.4.  Thx.

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Jim Harris
Director of Information Systems
ExamWorks, Inc.
Atlanta GA
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[Windi Epperson]

I’d book a time to have all users out of GP, make a backup, and run check links.  If that doesn’t resolve the issue them you might be able to use the PSTL tool to unapply records for that customer and see if that corrects the issue.
Thanks
Windi?

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Windi Epperson
Customer Support Manager
Njevity, Inc
Norman OK
720-870-9700 x104
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[Cecile Dinh]

Hi Jim,

Do you have any 3rd party products related to Sales?

If yes, try to disable them by going to Microsoft Dynamics GP >> Tools >> Customize >> Customization Status >> Select 3rd Party product (try related to Sales) >> Disable. 
Then try to apply.  Once done, pls put the 3rd product back to Enable.   

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Cecile Dinh
Dynamics GP Admin at ARC (Airlines Reporting Corp.)
GPUG Chapter Leader – Washington, D. C.
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