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[Cindy Creed]

Hi,
We have kind of a very odd situation.  We use Ariett for invoice processing and recently switched over to them for our payment processing as well.  On several occasions we posted the invoices from Ariett over to GP, but didn’t post that transaction batch in GP. Then we completed out payment batch in Ariett and posted that over to GP.  We posted the transaction batch before the payment batch but this has left us with invoices showing as open even though they have been fully applied. Is there a way to get these invoices moved to history? We have tried reconciling, and check links but neither have worked.
Thank you for any help you can give!

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Cindy Creed
Accounting Systems Administrator
Synergent
Portland ME
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[Jo deRuiter]

Hi

Have you verified they were applied?  I don’t see in your message where the integration contains the apply information.

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Jo deRuiter, MCP, DCP
“That GP Red Head”
AISLING DYNAMICS CONSULTING, LLC
WEBSITE: https://aislingdynamics.com/
BLOG: https://community.dynamics.com/gp/b/gplife
770-906-4504 (Cell)

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[Cindy Creed]

Sorry, forgot that part.  Yes, when you look the invoice in the parables transaction inquiry, then look at what has been applied it shows the payment information for that invoice, fully applied.  Also if you look at the payment it shows that it was applied to that invoice.  The payment itself is in history.

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Cindy Creed
Accounting Systems Administrator
Synergent
Portland ME
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[Trina Golden]

Have you done the paid transaction removal under the routines tab?  That usually puts it in history for me.

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Trina Golden
Accounts Receivable Clerk
Seeds by Design
Maxwell CA
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[Frank Heslin]

Hi

You may want to check if there are fractional cents on that transaction.  If either the Invoice or Payment had a value in the 3rd, 4th, or 5th decimal place, then GP ‘thinks’ the Invoice still has an Open amount, or the Payment is not fully applied.
?

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Frank Heslin
Financial Systems Administrator
ExamWorks, Inc.
Atlanta GA

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