Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Jeff Roe]

I have a user that when she selects a note in Sales Transactions the note window opens as minimized.

Is there a way to mange how this window opens and where?

——————————
Jeff Roe
Kele Inc
Bartlett TN
——————————

[David Flowers]

Check that user’s dex.ini file for a line called “NoteWindow” followed by 4 sets of numbers. Those numbers are position coordinates for where the Note Window is displayed. Most likely one or more of the number sets will have a minus.  example NoteWindow=-540,-55,-450,-299

Change the negative number to a positive, save the dex.ini and you should be able to see the Notes window when you launch GP again. 

A quick & dirty explanation is the coordinates are for a “phantom third screen” that the note window is opening on – you can’t see it.

——————————
David Flowers
System Admin -GP and Salesforce Support
RMG Enterprise Solutions
Addison TX
————————————————————————-

[Jeff Roe]

That’s interesting because we are in a Terminal Server environment so users don’t have their own dex.ini.

I haven’t heard others complain but that doesn’t mean that it’s not happenting.

I look at one of the TS dex.in and the entry in it was:

NoteWindow=422,-43,450,359

I’m logged into the same TS I checked and even though the dex.ini on that server has a negative note window entry the note window opened just fine for me.

——————————
Jeff Roe
Kele Inc
Bartlett TN
————————————————————————-

[Jeff Roe]

A quick update that I will conform tomorrow.

In a TS environment since users share the same dex.ini there is a dynamics table (SY01405) which contains specific entries for users that override server side dex.ini entries.

I just looked in that table and for the user having the notewindow issue I see that her notewindow settings is:

-397,105,604,433

I’m going to change the entries for her and see if it resolves the issue. More on Tuesday.

                                                                                                                                                                                                                               

——————————
Jeff Roe
Kele Inc
Bartlett TN
————————————————————————-

[David Musgrave]

Hi Jeff

GP Power Tools has a feature that will ensure that windows never open outside of the visible desktop. The feature was designed to prevent issues like this.

Enabling this feature will move a window so it is fully visible regardless of where it tries to open.

This feature is fully multi monitor and DPI % aware.

Also, in the upcoming build 22 release, GP Power Tools adds a new feature where any window in the product can have a position, size and state memory. This information is stored on a per user basis, so users can put windows where they want and it will always open to the same position and size.

For more info: http://WinthropDC.com/GPPT

Regards

David

——————————
David Musgrave MVP, GPUG All-Star

Managing Director
Winthrop Development Consultants

Perth, Western Australia

http://www.winthropdc.com
————————————————————————-

[Frank Heslin]

David,

If you keep coming up with these great problem solvers, what is going to be left for us GP Admin’s to do😉

——————————
Frank Heslin
Financial Systems Administrator
ExamWorks, Inc.
Atlanta GA

Member, GPUG Advisory Committee
Chairman, Georgia Regional GPUG Chapter
Summit 2016 Track Leader

GP2015 R2
MR CU14

Follow me on Twitter: @Automate_It

GPUGGA – http://www.gpug.com/Atlanta

*** Help Us, Help You…provide enough info so that we don’t have to ask for more:) ***
*** If you solve your issue please share the solution to assist others! ***
————————————————————————-

[Beat Bucher]

Frank,

Most features David put into GPPT comes from the feedback of users like you and me (hacking around GP as an Admin & being puzzled sometimes by some bad design).. Since Microsoft will probably not dedicate any resources on fixing those weird “by-design” behaviors (I don’t call them bugs), there is only one man left : David !!

Happy Holidays !

——————————
Beat Bucher
Business Analyst, Dynamics GP MVP
Ultra-Electronics Forensic Technology Inc.
Montreal QC/Canada
+1-514-489-4267
@GP_Beat http://dyngpbeat.wordpress.com/
Montreal QC GPUG Chapter Leader
GP2013R2 / MR2012 CU14
————————————————————————-

[Jeff Roe]

Thanks David, you always have great advise.

Any ETA on build 22?

——————————
Jeff Roe
Kele Inc
Bartlett TN
————————————————————————-

[Jeff Roe]

Updating the NoteWindow in the Dynamics..sy01405 table making the first entry value a positive number resolved the problem.

——————————
Jeff Roe
Kele Inc
Bartlett TN
————————————————————————-

[Robert Marshall]

We’ve had the same issue on occasion with people that are using laptops with 2nd monitors…. the note window get’s minimized when they click on the note screen in human resources.

I’ve found that a quick easy way to get the window back when you can see it showing as an open window on the start bar, maximize it.. then with the multi-monitor working, grab the titlebar and pull it down/over so it’s re-sizes on it’s own …. Usually this make it’s visible again, and then I just manually resize it to a good size and close the window and usually that fixes it for the user.

——————————
Robert Marshall
Systems Analyst
Lutherwood
ON
————————————————————————-

[Frank Heslin]

Robert,

I like to “Teach” my users to help themselves:-)

I’ve sent this out to many of my users:  (Found on ‘The How-To Geek’)

——————————
Frank Heslin
Financial Systems Administrator
ExamWorks, Inc.
Atlanta GA

Member, GPUG Advisory Committee
Chairman, Georgia Regional GPUG Chapter
Summit 2016 Track Leader

GP2015 R2
MR CU14

Follow me on Twitter: @Automate_It

GPUGGA – http://www.gpug.com/Atlanta

*** Help Us, Help You…provide enough info so that we don’t have to ask for more:) ***
*** If you solve your issue please share the solution to assist others! ***
————————————————————————-