Microsoft GP support

  • Dynamics GP

    Microsoft GP support

    Posted by bill.jones@usac.org on May 23, 2023 at 10:13 am

    We are current on our support and have had the Advantage Plus support with unlimited support direct from Microsoft. When we go to the support page to enter a support ticket it comes back that we have no support plan. For help with the web page there is a link to get phone numbers for support. The North American phone number is very kind for a completely automated phone system that always says to enter a support ticket on the web page that is stating that we have no support plan an to call this worthless automated phone number.

    Are there any other users out there with unlimited cases that is unable to enter a support ticket? Did anyone encounter this and how did you eventually get this resolved?

    Pam Misialek replied 11 months, 2 weeks ago 3 Members · 2 Replies
  • 2 Replies

  • SUSAN LOOBY

    Member
    May 23, 2023 at 11:40 am
    Up
    0
    Down
    ::

    Quick thought try an in private browsing session! I assume you already logged in to customersource and verified that you are current and that your partner has actually renewed on your behalf?

  • Pam Misialek

    Member
    June 2, 2023 at 10:48 am
    Up
    0
    Down
    ::

    If you are still having issues, please let me know and I can put you in touch with a person at Microsoft.

The discussion ‘Microsoft GP support’ is closed to new replies.

Start of Discussion
0 of 0 replies June 2018
Now

Report

Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .

Welcome to our new site!

Here you will find a wealth of information created for people  that are on a mission to redefine business models with cloud techinologies, AI, automation, low code / no code applications, data, security & more to compete in the Acceleration Economy!