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[Shari Bruno]

Greetings,

Our logo is added to the forms we print such as Sales Orders/Invoices, and Purchase Orders. Recently the logo began appearing as a black rectangle but only when printed to paper or PDF, on the Report Output screen the logo can be seen. This is happening with forms that have our new logo, and older forms we stopped using that have our old logo. I checked the pictures of the logos and everything appears to be in order. Any thoughts on what could be causing this?

Thanks!

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Shari Bruno
Director of Accounting Operations
Bible League International
Crete, IL
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[Samantha Higdon]

Hi ,

Are these reports you’re running using Report Writer (i.e. not SSRS, etc.)?  If so, have you checked out the Microsoft article below?  There were some windows updates back in March that caused the issue you’re describing.  Microsoft has since released fixes for it.  All detailed in the link below.

https://community.dynamics.com/gp/b/dynamicsgp/posts/black-boxes-and-dynamics-gp-report-writer ?

Best,

Samantha

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Samantha Higdon ,CPA,CGMA
Consultant
Lagom, LLC
Carmel IN
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[Thomas Hill]

  Here is the discussion on this

https://community.dynamics.com/gp/b/dynamicsgp/posts/black-boxes-and-dynamics-gp-report-writer?

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Thomas Hill
Staff Accountant
M&A Technology, Inc.
Carrollton TX
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[George Kuntz, MSc]

Hi Samantha,

We had the same problem as well.  As Samantha mentioned, there is a fix from Microsoft.  After we applied the fix, we were able to print invoices with our logo.

George

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George Kuntz, MSc
Calgary Canada
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[Shari Bruno]

Thanks , &

I passed this information on to our IT team.??????

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Shari Bruno
Director of Accounting Operations
Bible League International
Crete, IL
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