Dynamics 365 F&O/AX Dynamics 365 CE / CRM Dynamics GP Business Central / NAV UG Dynamics SL Power Platform Fabric UG MS Copilot UG

[Teresa Waters]

Hi,
I’m working on getting the e-mail function out of GP using Forms Printer working.  I’m testing on historical invoices and having issues.  The invoice prints just fine, but if I say e-mail, it emails it, but the page is blank.  
Does anyone know what I may be missing?  I’m thinking since it prints right, I have the right form selected.  And since it e-mails something, I have the e-mail portion working.  I just need the 2 to both work at once.
Thanks,

——————————
Teresa Waters
Controller
La Crosse Milling Company
Cochrane WI
——————————

[Justin Carpenter]

Hey Teressa Here’s a list of things you can check off.  I recall it was pain to get everything fine tuned but once you do it’s fantastic.  It’s been a few years since I’ve set it up but I do recall finding everything I needed in the archives of GPUG.  Also check Belinda Allen’s post on working with Word Templates.

Report Template Maintenance –  Verify the template is mapped to the customer
Alternate/Modified Forms and Reports are pointed at you modified Form
Administration-
      Company-
           Email Send Documents as Attachments formats enabled
           Email Message Set up
      System-
           Email Preference Set
Sales
           Customer Maintenance > Options
                     Send Forms as Email Mapped
?

——————————
Justin Carpenter
Business/Systems Analyst Director
Medcor, Inc.
Meridian ID
——————————
——————————————-

[Chris Donnelly]

Teresa,

The folks at Accountable provide great support.  I would first go through their knowledgebase then open a ticket.

That’s a weird one.

Good luck, 
Chris

——————————
Chris Donnelly
Sr Mgr of Info Systems and Financial Reporting
Healthmark Industries
——————————
——————————————-