Error on 401k set up

  • Error on 401k set up

    Posted by Hilary Burchfield on December 29, 2021 at 1:32 pm
    • Hilary Burchfield

      Member

      December 29, 2021 at 1:32 PM

      I went in to change the maximum contribution to $27000 for 2022 and when I did it wiped everyone’s deduction on their card to 0% if they contribute a percentage. If they contribute a dollar amount it didn’t change.
      When I went back in to change employees contribution amount for the next pay period in 2022, it is now telling me that I need to complete setup again even though we’ve been using this deduction for 2+ years. I tried to go through the setup and after I do it again, this error still comes up telling me to complete setup again.
      can anyone help me figure this error out?

      ——————————
      Hilary Burchfield
      Office Manager
      Thermodyne Services
      Jacksonville, FL
      ——————————

    • Silver Subie

      Member

      January 5, 2022 at 8:00 AM

      Hilary,

      Did you end up re-assigning the percentage or was there a fix from MS?

      Thanks.——————————————-

    Hilary Burchfield replied 3 years, 8 months ago 1 Member · 0 Replies
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