Document Attach not working for posted AP invoices

  • Document Attach not working for posted AP invoices

    Posted by DSC Communities on August 21, 2018 at 4:01 pm
    • Linda Stumpf

      Member

      August 21, 2018 at 4:01 PM

      We are using GP 2016 and have activated document attachment.
      We are unable to attach documents to posted accounts payable transactions. 
      I read online that we needed to have DexteritySharedComponents installed and it appears that we do have that installed. 
      Anyone know of another reason doc attach would not work with posted invoices? 

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————

    • Michael Taranto, CPA

      Member

      August 21, 2018 at 4:10 PM

      Hi Linda,

      It appears that it is a bug in one of the 2016 versions.  I would apply a later service pack for 2016 to fix it.  It was documented as a problem from Microsoft.

      ——————————
      Michael Taranto, CPA
      President
      ERP Consulting, LLC
      Pataskala OH
      740-951-0220 mtaranto@erpconsultingLLC.com
      erpconsultingllc.com
      ——————————
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    • Michael Taranto, CPA

      Member

      August 21, 2018 at 5:43 PM

      This is the screen shot for the service pack that should help you.  You can download it off of Customersource at http://mbs.microsoft.com/customersource

      Current Release Downloads

      Downlo??ad

      ?Documentation/Fix List

      2018 July Hotfix – Mid-Year Canadian UpdateEnglish
      (Round 2 with latest Ontario tax change)
      MicrosoftDynamicsGP16-KB4341226-ENU.msp
      File Size: 168MB
      Release Date: 6/26/2018
      Version: 16.00.0716?

      ?Fix List
      Previous Patch Release
      CPR18JulyTax.pdf

      ——————————
      Michael Taranto, CPA
      President
      ERP Consulting, LLC
      Pataskala OH
      740-951-0220 mtaranto@erpconsultingLLC.com
      erpconsultingllc.com
      ——————————
      ——————————————-

    • Shari Bruno

      Member

      August 21, 2018 at 5:24 PM

      Hi

      A few additional thoughts on this:

      Have you verified that the default location for the attachments is valid?
      What is happening when you try to attach a document?
      And, are you trying to attach from the Action Pane? Or from the Notes?

      We’ve been on GP2016R2 since last year June and have not experienced any problems with document attach, but we also began using it when we were on GP2015 and that may be why.

      ?

      ——————————
      Shari Bruno
      Accounting Operations Manager
      Bible League International
      Crete, IL
      ——————————
      ——————————————-

    • Linda Stumpf

      Member

      August 21, 2018 at 5:38 PM

      Thank you and
      We are trying to attach a document to a posted invoice by going to PurchasingInquiryTransaction by Vendor… selecting an invoice ??then clicking on document number which takes us to the Payables Transaction Entry Zoom. We have the paper clip available for attachment however when we click it, we only have the option to preview… no scan or attach option. 

      Doc Attach Sample?
      If there is a service pack to correct this, can you help me find it in customersource?

      ?

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————
      ——————————————-

    • Shari Bruno

      Member

      August 22, 2018 at 9:11 AM

      ?Hi

      Not to say that a service pack won’t fix this, but when I started to use document attachment I also did not have an Attach or Scan option because I had not completed the setup. Have you assigned a location for the attachments in the Document Attachment Setup, and also checked the box to allow attachments?

      ?

      ——————————
      Shari Bruno
      Accounting Operations Manager
      Bible League International
      Crete, IL
      ——————————
      ——————————————-

    • Linda Stumpf

      Member

      August 22, 2018 at 3:26 PM

      Thank you, both and . I checked to make sure that we have a default location for the attachment files and the Allow Attachment box is checked.

      We ran the 2018 July Hotfix and have created somewhat of a mess.
      We are unable to access our test environment now.
      Here is the error message that we are getting:

      The following SQL statement produced an error:

      if exists (select * from dbo.sysobjects where id = object_id(N'[dbo].[CO00103]’) and OBJECTPROPERTY(id, N’IsUserTable’) = 1) update CO00103 set BusObjKey = replace(BusObjKey,’0PMPayables Transaction History’,’0PMPayables Transaction’) where BusObjKey like ‘%0PMPayables Transaction History%’  

       

      ERROR [Microsoft][SQL Server Native Client 11.0][SQL Server]Violation of PRIMARY KEY constraint ‘PKCO00103’. Cannot insert duplicate key in object ‘dbo.CO00103’. The duplicate key value is (0PMPayables Transaction1~00000000000003402                        

       
      Any thoughts on how to fix this? 

      ??

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————
      ——————————————-

    • Michael Taranto, CPA

      Member

      August 22, 2018 at 4:59 PM

      Sounds like you are having a great time.  Turns out there are known issues for it also.  I have attached two sql scripts to run against your company database to fix this problem.

      Thanks
      Mike

      ——————————
      Michael Taranto, CPA
      President
      ERP Consulting, LLC
      Pataskala OH
      740-951-0220 mtaranto@erpconsultingLLC.com
      erpconsultingllc.com
      ——————————
      ——————————————-

    • Leslie Vail

      Member

      August 23, 2018 at 3:32 AM

      I’ve come up with a workaround for this:

      Using your inquiry windows, zoom back to the invoice in history that you want to add a note to. Next, click the old note icon to the right of the Voucher number. Click on the paperclip at the bottom of the Notes window and your standard doc attachment will open. Click Attach at the bottom of that window and you’ll be in business. Hope this helps and I didn’t roll over someone who already posted this.
      Kind regards,
      Leslie

      ——————————
      Leslie Vail
      Accounting Systems Consulting, Inc.
      DALLAS TX
      leslievail@earthlink.net 972-814-8550
      ——————————
      ——————————————-

    • Linda Stumpf

      Member

      August 23, 2018 at 10:57 AM

      Thank you . I tried the work around but I don’t have the paperclip on the notes window. I wonder if I don’t have doc attach setup properly.

      ?Doc attach setup

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————
      ——————————————-

    • Michael Taranto, CPA

      Member

      August 23, 2018 at 12:01 PM

      I attached again.  If it doesn’t come thru go to the following website and it is number 11.

      Microsoft Dynamics GP 2018 and Year-End Update – Known Upgrade Issues

      Dynamics remove preview
      Microsoft Dynamics GP 2018 and Year-End Update – Known Upgrade Issues
      With the release of Microsoft Dynamics GP 2016 R2, we are sharing any known issues that we run into with the upgrade of the new release so that you can be the most prepared for your upgrade. With any…
      View this on Dynamics >

      ——————————
      Michael Taranto, CPA
      President
      ERP Consulting, LLC
      Pataskala OH
      740-951-0220 mtaranto@erpconsultingLLC.com
      erpconsultingllc.com
      ——————————
      ——————————————-

    • Linda Stumpf

      Member

      August 23, 2018 at 2:50 PM

      Thank you . That successfully corrected our Test environment.
      Still cannot attach a document to a posted AP invoice. Sigh……?

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————
      ——————————————-

    • Michael Taranto, CPA

      Member

      August 23, 2018 at 3:26 PM

      I found when I entered a path in the document attachment setup for default location, I was able to attach to posted document either Open or History. I would recommend a shared location that all users can access.

      Document Attach

      ——————————
      Michael Taranto, CPA
      President
      ERP Consulting, LLC
      Pataskala OH
      740-951-0220 mtaranto@erpconsultingLLC.com
      erpconsultingllc.com
      ——————————
      ——————————————-

    • Linda Stumpf

      Member

      August 23, 2018 at 4:29 PM

      Thanks . I do have a default location in the setup.

      … I found an old discussion you took part in concerning the issue of not having the paperclip on the notes window and the resolution had something to do with the Dex.ini files. Per that conversation, I logged in using my credentials on the GP server and found that the paperclip was available on the notes window there. Not sure exactly what to do in our environment to fix our user workstations.  ??

      Here the Dex.ini file on my workstation:
      [General]
      SQLLogSQLStmt=FALSE
      SQLLogODBCMessages=FALSE
      SQLLogAllODBCMessages=FALSE
      SQLRprtsTimeout=0
      ReportViewMode=2
      Initial=FALSE
      Synchronize=FALSE
      AutoDisplayUpdate=TRUE
      DynHelpPath=C:Program Files (x86)Microsoft DynamicsGP2016
      DexHelpPath=C:Program Files (x86)Microsoft DynamicsGP2016
      Word Macro File=C:Program Files (x86)Microsoft DynamicsGP2016DataLettersWordIntegration.dot
      Letters Directory=\MVGPAPDynamicsGP2016Data
      Workstation=WINDOWS
      Workstation2=Windows
      WindowMax=TRUE
      BTInterface=NoLoad
      Pathname=DYNAMICS/dbo/
      FileHandler=SQL
      SQLQueryTimeout=0
      SQLProcsTimeout=0
      DPSInstance=1
      BuildSQLMessages=FALSE
      OLEPath=\MVGPAPDynamicsGP2016Data
      ReportDictionaryPath=\MVGPAPDynamicsGP2016Data
      FormDictionaryPath=\MVGPAPDynamicsGP2016Data
      SQLLastDataSource=Dynamics GP 2016
      UpdateLogin=https://mbsupdates.microsoft.com/taxupdate/login.aspx
      NextEntryID=7769
      NextGroupID=30728
      LastYearEndUpdate=11/17/2017
      LastTaxCodeUpdate=01/20/2017
      SQLLastUser=lstumpf
      Dictionary Version=16.00.0716
      GPLastUser=lstumpf
      RememberUser=FALSE
      ZoomFontUnderline=True
      ZoomFontColor=Dark Red
      MagnifyScreenOutput=100
      NoteWindow=800,-6,668,683
      WindowPosX=96

      Here’s the Dex.ini file on the server:

      [General]
      SQLLogSQLStmt=FALSE
      SQLLogODBCMessages=FALSE
      SQLLogAllODBCMessages=FALSE
      SQLRprtsTimeout=0
      ReportViewMode=2
      Initial=FALSE
      Synchronize=FALSE
      AutoDisplayUpdate=TRUE
      DynHelpPath=C:DynamicsGP2016
      DexHelpPath=C:DynamicsGP2016
      Word Macro File=C:DynamicsGP2016DataLettersWordIntegration.dot
      Letters Directory=C:DynamicsGP2016DataLetters
      Workstation=WINDOWS
      Workstation2=Windows
      WindowMax=TRUE
      BTInterface=NoLoad
      Pathname=DYNAMICS/dbo/
      FileHandler=SQL
      SQLQueryTimeout=0
      SQLProcsTimeout=0
      DPSInstance=1
      BuildSQLMessages=FALSE
      OLEPath=C:DynamicsGP2016DataNotes
      ReportDictionaryPath=C:DynamicsGP2016Data
      FormDictionaryPath=C:DynamicsGP2016Data
      SQLLastDataSource=Dynamics GP 2016
      UpdateLogin=https://mbsupdates.microsoft.com/taxupdate/login.aspx
      NextEntryID=7389
      NextGroupID=3754
      LastYearEndUpdate=11/17/2017
      LastTaxCodeUpdate=01/20/2017
      SQLLastUser=lstumpf
      Dictionary Version=16.00.0716
      GPLastUser=lstumpf
      RememberUser=FALSE
      ZoomFontUnderline=True
      ZoomFontColor=Dark Red
      NoteWindow=-95,63,450,263
      ReportLayout=749,49,681,639
      LayoutToolbox=8,31,156,382
      RWLayoutPropertiesSheetTab=2
      RWLayoutPropertiesSheet=9,457,270,349
      RWLayoutPropertiesSheetVisible=TRUE
      MagnifyScreenOutput=125
      WindowPosX=212
      WindowPosY=114
      WindowWidth=808
      WindowHeight=605
      STOCKCOUNTLEVEL=10000
      LayoutLayout1=55,78,615,391
      LayoutPropertiesSheetTab=1
      LayoutPropertiesSheet=710,34,270,349
      LayoutPropertiesSheetVisible=TRUE
      DYNOLD258=C:DynamicsGP2016Version16.0.553.0BackupPA258.DIC
      DYNOLD0=C:DynamicsGP2016Version16.0.553.0BackupDynamics.dic

      WindowPosY=123
      WindowWidth=808
      WindowHeight=605
      STOCKCOUNTLEVEL=10000
      DYNOLD258=C:Program Files (x86)Microsoft DynamicsGP2016Version16.0.553.0BackupPA258.DIC
      DYNOLD0=C:Program Files (x86)Microsoft DynamicsGP2016Version16.0.553.0BackupDynamics.dic

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————
      ——————————————-

    • Leslie Vail

      Member

      August 23, 2018 at 5:15 PM

      Hi,

      If you don’t have a paperclip then there is an error in the OLEPath settings. If you change the setting on your worksation to look locally instead of a shared Network folder, your paperclip should be displayed. After the paperclip shows up I can tell you how to get the corporate share will work.
      No time right now. Let me know how it works out.
      Kind regards,
      Leslie 

      ——————————
      Leslie Vail
      Accounting Systems Consulting, Inc.
      DALLAS TX
      leslievail@earthlink.net 972-814-8550
      ——————————
      ——————————————-

    • Leslie Vail

      Member

      August 23, 2018 at 5:27 PM

      It works when you are running the code on the workstation because the server is looking at its own local drive.

      Leslie

      ——————————
      Leslie Vail
      Accounting Systems Consulting, Inc.
      DALLAS TX
      leslievail@earthlink.net 972-814-8550
      ——————————
      ——————————————-

    • Linda Stumpf

      Member

      August 24, 2018 at 10:31 AM

      It worked!!!!! Yea!!!! Thank you, thank you, thank you .
      We now have the paperclip and can attach to posted transactions.
      Changing the OLEPath corrected our issue.
      Have a great day!?

      ——————————
      Linda Stumpf
      The Messianic Vision, Inc.
      Charlotte NC
      ——————————
      ——————————————-

    • Amber Bell

      Member

      August 27, 2018 at 10:58 PM

      DocAttach - GP2018
      I looked through the “What’s New in GP2018” document because I thought remembered that this was listed.

      Indeed it was…in GP2018, there is a new option in the Doc Attach Setup window to allow for attaching in “Inquiry” view (which is what happens when a transaction is posted).

      Above image shows where it will show up (after you upgrade to GP2018). I use ‘s workaround for anyone on older versions! 
      ?

      ——————————
      Amber Bell
      Training Dynamo LLC
      Email: amber@trainingdynamo.com
      Website: http://www.trainingdynamo.com
      Twitter: @trainingdynamo
      ——————————
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    Members

    DSC Communities replied 6 years, 6 months ago 1 Member · 0 Replies
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