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[Pamela Stephenson]

We have a credit memo in payables, that was applied against the incorrect invoices, on a payment.  We have voided the payment, and only the invoice that was partially applied opened back up.  There is one invoice, that still shows as history, with the credit memo fully applied against it.  I tried to void the open credit memo, but because it is partially applied, was not allow it to be voided.  I tried voiding the historical invoice, but it does not show, as an invoice to void.

How do I either unapply the credit memo (the invoice doesn’t show as an unapply option, on the apply invoice screen), or void the invoice to open the full credit memo back up?

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Pamela Stephenson
Director of Accounting and Finance
Ashley Ward, Inc.
Mason OH
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[Ryan Galang]

Hi Pamela,

From the above, you have a partially applied CM and a fully applied INV.

The CM needs to be voided first, before the INV can be voided.
In order to void the CM, it needs to be fully applied – so either apply it on another invoice (with enough balance) or create a dummy one (this is to be voided later).
Once the CM is fully applied, it can be voided via the Void Historical Trx window… which then puts the invoice/s back in open (which can be voided via the Void Open Trx window if needed).

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Ryan Galang
BTP Technologies LLC
CHANTILLY VA
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