Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Jeff Roe]

We are in the process of cleaning up expired RMA’s and have a couple of issues that we are seeing that is preventing the process from completing.
1. In the RMA Entry form the Ready to close is grayed out.  We believe that is because we don’t have a receipt.  However if we have never received anything we still need to be able to close.
2. We have RMA’s where the entire credit was issued on the first line but the RMA still needs to closed because all have been received.
3. We have RMA’s where some lines have been received and credited but the rest have not been received and are still open but need to close.

With all these different issues (and others) is there a systematic way that we will be able to perform the cleanup in GP or will we be forced to resolve through SQL.

Any help on this is appreciated

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Jeff Roe
Kele Inc
Bartlett TN
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