Dynamics GP
Dynamics GP
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Child support deduction
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Child support deduction
We have a Child support deductions that have always worked with the payables integration, to process the invoice/payment. Suddenly, one of our employees deductions doesn’t integrate. It deducts it from payroll, fine, but it doesn’t create the integration entry to post on the payables side. We have other employees that work fine. It is just one employee. He is a salary payroll, instead of an hourly payroll if that makes a difference. It stopped working in the middle of January. Any thoughts on what could have caused this, and how to fix it? The only Dynamics change I can think of may have been the tax update for 2024, which was done in January.
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3 Replies
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When you say tax update, was that the year-end update?
Either way, it’s also possible someone messed with existing configurations.
Please check your Vendor setup window in payroll along with checking the settings on that particular garnishment.
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It wasn’t the year-end update, we did that in December, and it worked fine after that. It was just the payroll tax update, that updates the federal and state tax tables for 2024 levels.
I checked what you show, and the settings there look the same as other employee child support settings.
Not sure what messed it up.
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I have tried changing the vendor to a new vendor on the garnishment/child support, and that didn’t fix the problem. Then I tried adding a new deduction code for the garnishment, and tied it all in with payables, but that didn’t fix it either. On the payroll side, it does print the Payables Garnishment Detail report, when it that salary payroll posts. But it doesn’t create the batch to pull in to payables.
Any thoughts?
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