AR apply an open credit to open invoice

  • AR apply an open credit to open invoice

    Posted by Christine Polifka on March 22, 2024 at 9:08 am

    We have tried two different ways to apply an
    A customer requested us to apply an open credit to an open invoice on their account.

    We did this through the GP Test two separate senecio’s

    First scenario 1) Sales–Transaction–Cash Receipts

    Second scenario 2) Sales — Transactions–Apply Sales Documents

    Looked at the Edit List for the batch, looked at the Posting Journal Reports, reviewed Trial Balance

    After posting

    For some reason in GP it shows this as applied (HIST) but in financial it shows open.

    Any suggestions to help out with this is appreciated.

    Jo deRuiter replied 2 months ago 2 Members · 1 Reply
  • 1 Reply
  • Jo deRuiter

    Member
    March 22, 2024 at 12:53 pm
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    Hi Christine:

    To apply a Credit Memo, you use Sales>Transactions>Apply Sales Documents

    Pull up the customer, under that choose the type of document you wish to apply to open invoices, then you choose the document itself below that.

    Click the apply check box next to what you want to apply it to.

    If you use this window – you will not get an edit list.

    Most of the time it won’t make a GL Entry, unless you use the write-off fields because the original entries will offset each other – for instance the invoice will have debited Accounts Receivable, but the Credit Memo credited AR – negating each other. So, unless you are writing off, no GL Entries are made.

    Also, on the sales side it may not be actually moving either document to history – unless you’ve got a customization you must manually move paid transactions to history in the sales module.

    All of this said, I’m not sure I fully understand where you are seeing it “Open” and where you are seeing it “History”.

    If you’d like, upload some screenshots so we can better assist.

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