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[Lorine Nemes]

I have a couple of customers who made a payment with a cc and also a check and would like their duplicate payment refunded back on their cc.  I processed the payments through GP and the system posted a negative balance on the customer’s account that offsets the overpayment.  However, how do I apply the refund to the original payments.

I saw comments from November 2016 on way to correct this, but the process was very involved.  Is there an easy way to apply these refunds to the overpayment?

Thanks.

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Lorine Nemes
Accounting Manager
Icare USA Inc.
Raleigh NC
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[Katie Pieczynski]

How did you refund their money?
What I have done in the past is create a RETRN to give the money back on the credit card (see what GL accounts it hits) and then I create a debit memo and wash out the GL then apply the overpayment to the debit memo.

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Katie Pieczynski
Accounts Receivable Manager
DANSR
Champaign IL
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[Leslie Vail]

Have tried the customer refund module in GP? The first you use it may be a little awkward, but soon you won’t k now how you did without it.
Kind regards,
Leslie

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Leslie Vail
Accounting Systems Consulting, Inc.
Dallas TX
leslievail@earthlink.net 972-814-8550
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[Katie Pieczynski]

Where is this refund thing you speak of??? 🙂
Is it different than using the RETRN or RTN?

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Katie Pieczynski
Accounts Receivable Manager
DANSR
Champaign IL
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