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[Dama Lagman-Taruc]

??Hi
I have a work voucher that I’m editing to change the account number when the power went off.
So when I log back in to GP to edit the voucher, I got this message

The voucher is not posted but I can’t seem to open it and edit the account number.
Do you know how can I correct it?
In the edit list it shows this message:

Can somebody help me please?

Thanks.

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Dama Lagman-Taruc
College of Nurses of Ontario
Toronto ON
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[Gerald Buenafe]

Hi Dama,
do you know if it saved in a batch?  if so try deleting the batch

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Gerald Buenafe
Owner/Consultant
BTP Technologies LLC
CHANTILLY VA
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[Dama Lagman-Taruc]

Hi Gerald,
Thanks. Yes, it is in a batch and I have a few batches in the batch.
Is that the only solution??  Then I have to move all the vouchers in a different batch.
Will I be able to delete the batch then?

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Dama Lagman-Taruc
College of Nurses of Ontario
Toronto ON
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[Gerald Buenafe]

yes. that is most likely. or else we you have to go to the sql tablea and delete it.

——Original Message——

Hi Gerald,
Thanks. Yes, it is in a batch and I have a few batches in the batch.
Is that the only solution??  Then I have to move all the vouchers in a different batch.
Will I be able to delete the batch then?

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Dama Lagman-Taruc
College of Nurses of Ontario
Toronto ON
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[Joe Scheidecker]

Hi Dama,
Reach out to your GP partner, they can likely do some SQL magic and get this voucher back into ‘work’ status. I’ve had the same thing happen a few times over the years, and when the connection is disrupted like that, GP can do some funny things and vouchers end up in the ether between posted and unposted. But they usually can be recovered by someone with SQL knowledge.
Hope that helps!

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Joe Scheidecker
Accounting Manager
Guardian Energy
Hankinson ND
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[Dama Lagman-Taruc]

Hi Joe,
Thanks, this will really help going forward. I decided to just delete the batch.
Reaching out to our TI folks will take some days?, but I will let them know about this problem.

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Dama Lagman-Taruc
College of Nurses of Ontario
Toronto ON
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[Jo deRuiter]

Hi

“How” are you trying to open it?  For instance, are you at Transaction Entry and using the lookup?  Are you in SmartList and Trying to double-click or are you using the next buttons on the transaction entry window???

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[Dama Lagman-Taruc]

Hi Jo,
I am in the transaction entry entering the number and also opening it on the lookup.

Thanks.?

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Dama Lagman-Taruc
College of Nurses of Ontario
Toronto ON
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[Jo deRuiter]

Do you get the same error when you use the lookup, find it and then double click it??

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