Reply To: AP Safepay (Positive Pay) mitched matched Payee name vs Posted Payee name

  • Jo deRuiter

    January 26, 2024 at 9:06 am

    Hi Christine:

    What may be occurring is that someone corrected the vendor card – but when SafePay is run it is populating the Payee field with what was on the check at the time the check was cut – not the name as it appears on the Vendor Card now. Also, the name on new checks will be what was on the transaction at the time you entered it before cutting the check.

    IF this is the case – that the Vendor Card was corrected, but not past transactions – then work with your partner or IT to update the transactions in SQL.

    If this is NOT the case – that no changes were made to the Vendor Card then let us know, but a quick way to check is to go to Vendor Inquiry and pull up unpaid invoices and check the name on them.

    If it is not the case that a name was changed recently – again just changing the vendor card won’t update past transactions – then there is an issue with the SafePay configuration or you have a custom configuration on your hands.

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