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[Najeem JanatAli]

Hi All

When you sign up with the Microsoft Partner for D365 Implementation, what access do customer receive and at which stage

My specific question is when customer receive access to :
-Contosso demo 
-Partners D365 material (process, set ups, forums, tickets, issues reported …)
-Documentation 

Please feel free to share so I can get an idea and request my management 

Thanks in advance

Best regards

[Mark Bailey]

Hi Najeem,

Once the customer signs the implementation contract the partner will then request the licenses from MS. Once this is done the environments can be created in LCS for the customer to use. These are usually a Dev, Test/Config , UAT and PROD environments which you get out of the box, additional environments cost extra.
Once the environments are created they are owned by the customer and reside on their tenant, the customer then grants access for the partner to be able to develop and configure the environments for their purpose, this would include configurations for Contoso data which can be loaded in through LCS data packages.

The aim is to get the customer in the system as soon as possible so they can start getting used to the system and gain confidence.

Hope that helps

Kind Regards

Mark

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Mark Bailey
Application Consultant
Annata
Portsmouth
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