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[Jama Hersi]

Hello,

I’m troubleshoot an issue with a sales order where the quantity on the release work not match. The sales order quantity was for 7 and work released for quantity of 1.  The work creation log shows the quantity release matches the load, shipment and work. Also, the transaction on the sales order reservation is for the quantity of 1. Any ideas? Is this a known issue with CU 8?

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Jama Hersi
ERP Manager
ATCC
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[Paula Goldstein]

?Hi Jama,
We encounter this quite a bit, but it is related to the available inventory at the time of release to warehouse.  Are you using a batch job to automatically release to warehouse?  The reservation and subsequent sales work created is dependent on what inventory is available to ship.  You can change this configuration to only allow for release to warehouse when the sales order has the complete amount of inventory ready by either setting up fulfillment rate in accounts receivable parameters or altering the batch job to not allow for partials.
Here is a good explanation for both:
Sales orders and fulfillment rates in Warehouse management

Microsoft		remove preview
Sales orders and fulfillment rates in Warehouse management You need to set up a default company policy for sales order fulfillment rates. The policy controls the percentage of the total price or the quantity of an order that must be reserved physical before a sales order can be released to the warehouse. You can also set up a policy for specific customers. View this on Microsoft >

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Paula Goldstein
Senior Business Systems Analyst
Lucas Milhaupt, Inc.

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[Andrew Lencsak]

Hi Jama,
I agree with Paula. It sounds like you allow creation of Loads and shipments using the “All” parameter when running Automatic release of sales orders which would create the Shipment and load for the entire quantity of the order/lines regardless of what you have in inventory. Then when the wave is processed to create work (even if you do that simultaneously) it’s only creating work for what you can actually pick or the only quantity matching your location directive and work templates queries.

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Andrew Lencsak
Senior Application Consultant/Solution Architect
eBECS Limited
Atlanta GA
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