Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Michael Everingham]

The PO is a drop ship PO

1.  The quantity ordered was 3 and our items are serialized
2.  We received in the 3 items and the SO was invoiced 
3.  Next day we received the same 3 items (ie. same serial numbers) and the SO was again invoiced.
4.  We received the invoice from the vendor for the 3 items and matched to the receipt but this PO line is still showing as received due to the 2nd receipt.
5.  We will credit the customer using a free text credit.

How do I close out the PO line that is at a received status?  I tried to cancel the PO receipt but got the error You cannot correct the packing slip below quantity matched by invoice.  This makes sense because it has already been invoiced.  I don’t want to leave this PO line at a received status because we have already paid for the 3 devices.

Thanks

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Michael Everingham
The Cellular Connection
Fishers IN
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[Kevin McLean]

You’re not allowed to reverse the receipt because of the marking to the sales order.  You’re going to have to do the same thing on the receipt that you did on the sales order: invoice the order and then adjust the resulting invoice record.  You should be able to write off or adjust the vendor invoice you’ll create by invoicing the incorrect receipt.  You should adjust that invoice to the same GL account you charged with the free text credit you created for the customer.  

Don’t be tempted to just let the order sit at a receipt status forever.  Invoicing the receipt is the only way to financially update the inventory transaction, and you need to do that to avoid problems in the future.

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Kevin McLean
Strategic Solutions NW
Beaverton OR
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[Debbie Parod]

Michael:

You don’t state what version of AX you are using, but as long as the PO is still open, you should be able to adjust the PO by adding a negative line to the PO and receiving against the negative line to clear the duplicate receiving.  When you pay your vendor, the net of the 2 units received and the -1 unit on the negative line should clear your inventory and net your PO to the one unit you want to pay for.  Make sure you use the correct config ID so that all pieces clear correctly and make sure you voucher all lines to close the PO.

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Debbie Parod
Controller
Montana Silversmiths
Columbus MT
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[Michael Everingham]

Thanks Kevin

We went with your recommendation to invoice the PO line that was at a received status then we entered a credit to offset the invoice.  We also credited the customer for the duplicate invoice.

Mike

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Michael Everingham
The Cellular Connection
Fishers IN
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[Kevin McLean]

I’m glad everything worked for you.

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Kevin McLean
Strategic Solutions NW
Beaverton OR
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