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[Juergen Zinner]

Hello,

we have a special product were we have to do a special handling, if we want to send this product in a special country.
To identify that we have to do this special handling we need a message from AX…

For example:
ProductNo: 1234567
Delivery address (country): CN (china)

So if the country from the delivery address for the Product 1234567 is CN, then at the order confirmatinon should be generated an Mail (from AX) which will be sent to two different people.

Problem is, that the debitor can be from CN, but in theory also from GB, but the real delivery address is always CN.
So the message should be dependent on the real delivery address (country) and not on the debitor address…
Also we send this product in other countries, so we don’t need a message for every country, just for CN.

Is it possible to configure such a message (E-Mail), which is dependent on the ProductNo and the real delivery address (country) and which can be sent automatically at the order confirmation to two different people?

Thanks for your answers.

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Kind Regards

Juergen Zinner
Gebr. Dorfner GmbH & Co. KG
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[Tony Zeigler]

?Seems like you should probably be able to handle this with print management. Create a copy node of the original document on each CN customer, send it by email to the person you want.
If it’s not possible to identify by customer alone, you can use advanced query feature to identify when to send.
The big issue once you get into the advanced queries is making sure it’s working correctly – they can be a pain to test

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Tony Zeigler
Strategic Solutions NW, LLC
Beaverton OR
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[Juergen Zinner]

Hello Mr. Zeigler,

thank you for your response.
We don’t want to print something in AX, the users need “just” a information by mail, that somebody made a order confirmation for a special product and that the delivery address is china…
So just from customer we can’t make this dependent, because the customer can be from GB too, but wants that we deliver to china…
Also we can’t make this dependent just to the productnumber, because we send this product in many countries and not just to china…

Kind Regards

Jürgen Zinner

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Juergen Zinner
Gebr. Dorfner GmbH & Co. KG
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