Invoice was already used

  • Invoice was already used

    Posted by Unknown Member on May 10, 2021 at 7:02 am
    • Kamar Wilks

      Member

      May 10, 2021 at 7:02 AM

      Good morningĀ 

      Hopefully, someone can point me in the right direction. I am assuming there is a setup I am missing which is resulting in the issue below.

      I have an intercompany job that produces errors such as the one below. Once the pending invoice is deleted we are able to manually push the order through.

      Any insight provided will be appreciated.

      Thanks

      #Functional
      #FinanceandOperations

      ????

      ——————————
      Kamar Wilks
      BlueCrest Inc
      Danbury
      ——————————

    • Kevin McLean

      Member

      May 11, 2021 at 11:20 AM

      The most likely cause is that you have another number sequence with the same format that you are also using for invoice numbers.Ā  You can verify that by looking for that number in your customer transactions.Ā  If that is the problem, the solution is to change your number sequences, usually by adding some text, so they no longer have the same format.

      ——————————
      Kevin McLean
      Strategic Solutions NW
      Beaverton OR
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    • Conrad Deng

      Member

      May 12, 2021 at 1:41 AM

      First will check the sequential number if there is any duplication. Or might check the Sales order invoice status via Inquiries, should it might be stuck in “waiting” due to any unexpected interruptions.

      ——————————
      Conrad Deng
      BEC Feed Solutions
      Brisbane
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    • Kamar Wilks

      Member

      May 12, 2021 at 6:07 AM

      Thank you for you suggestions Kevin and Conrad. I will validate if these solve my issue.

      ——————————
      Kamar Wilks
      BlueCrest Inc
      Danbury
      ——————————
      ——————————————-

    Unknown Member replied 4 years, 4 months ago 1 Member · 0 Replies
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