Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Rudy Salcedo]

?We have a customized form that was developed by a previous contractor.  The form displays SO and related WO data in a grid.  When the user hits F5 to refresh the form data, the form locks up and the user has to kill their AX client sessions via Task Manager. 

Our assumption is that the contractor did not enable the F5/Refresh key on the form.  How can this be enabled?

——————————
Rudy Salcedo
Senior Programmer/Analyst
LaForce, Inc
Green Bay WI
——————————
?

[Chaitanya Golla]

Hi,

As its a customized form, I feel there might be some code that is unable to pull data from the table onto the form i.e missing/invalid ranges and so on causing this application crash. Try to build the model and please check the event viewer(by clicking on refresh button) to see if any information is logged.

——————————
Regards,
Chaitanya Golla
Lead Architect
——————————
——————————————-

[Tony Zeigler]

?Based on your description, it’s much more likely the action either causes an infinite loop in their code, or a massive db operation that takes forever. Simply disabling the F5 key would not result in a hung.

——————————
Tony Zeigler
Senior Consultant
Strategic Solutions NW, LLC
Beaverton OR
——————————
——————————————-

[Chaitanya Golla]

Hi,

Yes, might be. Is it only the refresh operation causing this freeze and are you able to do other operations on the form. You can take help of a developer to resolve this issue.

——————————
Regards,
Chaitanya Golla
Lead Architect
——————————
——————————————-

[Rudy Salcedo]

?Chaitanya and Tony, thanks for the replies.  I couldn’t find anything in the Event Viewer logs while I was trying to duplicate the issue.  As the users described, the form was frozen, and I couldn’t do anything in any of the other AX forms that were open.  However, instead of killing my AX client sessions via Task Manager, I decided to just let it continue to process.

After about 10 minutes, the form ended up displaying ALL the data for every SO and related WOs, and was not taking into account any filters that I had previously specified.  So in reality, the form really was doing a massive db operation that takes a long time to complete, and was not hung. 

I looked at the form’s task() method and discovered code for task Id 2876 (F5) that apparently wasn’t working properly.  Our users actually want the F5 key to do something else, so I commented out the non-working code and replaced it with different code per the users’ request.  The F5 key now works the way that the users want it to and displays the requested info within 1 second.

Thanks for your help!

——————————
Rudy Salcedo
Senior Programmer/Analyst
LaForce, Inc
Green Bay WI
——————————
——————————————-