Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Najeem JanatAli]

HI All

Set up a manual decision in PR workflow.

Email notification generated how ever under email sending status is”Failed”, so approver didnt notified of PR for manual decision in que

Once the approver “accept” another email notification is generated to direct the workflow to within budget or over budget  and that status is “sent” t

Although both are same approver, why in one case its failed and other case it sent successfull

any suggestion

Thanks and kind regards

?

[Nandita Nityanandam]

Hi Najeem,

There are multiple things that could be stopping the 1^st email. Issue can be on the AX side or on the SMTP server. In order to isolate the issue, there are few things you can try.

1. There can be an issue with email template used with step 1. You can try to create a new email template with basic text, no placeholders, assign it to the workflow task and see if that works. If it does work, issue is with email template.
2. There may be an issue with the setup of workflow step. Have you tried to delete the workflow, or workflow step, create it again & check if it works?
3. If email failed due to an issue on the mail server side, there should be logs on the SMTP server related to the email. And those logs will provide the exact error causing the email to fail.

This answer is provided by Krupa Shar, Sr. Software Engineer, Dynamics 365FO, Synoptek.

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Nandita Nityanandam
Marketing Head
Synoptek
Oakbrook Terrace IL
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[Rahul Mohta]

Could you confirm setup for 
Go to Navigation pane > Modules > System administration > Users > Users.
In the list, find and select the desired record.
On the Action pane, click User options.
Click the Workflow tab. Make sure that the Notifications section is expanded. In the Notifications section, you can specify how you want the user to be notified about workflow-related events.

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Regards
Rahul Mohta
Advisor – D365FO
Real Dynamics
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