Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Najeem JanatAli]

HI All

Several time due to users access issue to AX Portal or Dynamics AX, its not fixed with clearing all usage data under Sys admin “Options”.  Work around recommended to us to delete user account from sys admin -> user

Is it true process

Isnt it can delete or impact the record associated wit the users

Please advise / suggest

Thanks and kind regards

[Josh Bazin]

Hi Najeem,

Yes, in some cases, when clearing usage data and all other options have failed, deleting the user and recreating them in AX can be the solution to some problems.

When the user is deleted, transactions this user posted will still reference the userID, there is no ‘break’ in the trail of posting, so to speak.

If this is a process that is required frequently, then I would want to investigate for a root cause. Is there a customization that is corrupting the user? Is it the same user(s)? What how do their job functions interact? Does this occur after/during a particular task is completed? 

Hope that helps.

——————————
Josh Bazin, CPA, CMA
(they/them)
Functional Analyst, NTT DATA
Edmonton AB
——————————
——————————————-

[Najeem JanatAli]

Thanks Josh for the response

Its always the same user who having issues. He is submitting loads of PR from Enterprise Portal

Without deleting user ID, deleted browser history, for now user is ok

Also we dont have any customization 

please share your thoughts

Thanks and kind regards——————————————-

[Josh Bazin]

Najeem, 

What exactly are the problems the user is encountering? How does the problem manifest?

——————————
Josh Bazin, CPA, CMA
(they/them)
Functional Analyst, NTT DATA
Edmonton AB
——————————
——————————————-

[Shilpi Thakur]

Hi Najeem,

• Which version of AX is this user on?
• What is the role assigned to this user in AX?
• Can you share a error message that this user sees on the screen when trying to get into AX?

——————————
Shilpi Thakur
Freelance AX/D365 Microsoft Consultant
Dynact Consulting Ltd
——————————
——————————————-