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[Kevin Rettig]

We are looking to upgrade to D365 for Operations.  I understand Microsoft “guarantees” performance.  What does that mean?  Are there particular SLAs that are published?  (I.e., how quickly will the application perform?)

Also, does anyone who is currently on D365 for Operations have any comments on the performance that they have experienced?   Have you had any performance issues?   If so, how were they resolved and how quickly?

Thanks!

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Kevin Rettig
Manager, Application Development
Hobart / ITW
Dayton OH
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[Lindsay Garcia]

Hi Kevin  – here is what they have committed to.

1. Monthly Service Level
2. The Service Level is 99.9%.
3. The Monthly Uptime Percentage is calculated for a given calendar month using the following formula:

 

Monthly Uptime Percentage =
Total number of minutes in a given calendar month	minus	Total number of minutes of Downtime in a given calendar month
Total number of minutes in a given calendar month

 

1. Service Credits
2. Should the Service Level fall below 99.9% for a given month, Microsoft will provide a Service Credit as noted in the chart below:

 

Monthly Uptime Percentage	Service Credit*
< 99.9%	25%
< 99%	50%
< 95%	100%

 

*Service Credit will be issued against the applicable month’s Subscription Fee paid by Customer for the Service.

 

2. A Service Credit is Customer’s sole and exclusive remedy for any violation of this SLA.
3. A Service Credit awarded in any calendar month shall not, under any circumstance, exceed Customer’s monthly Subscription Fee.

 

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Lindsay Garcia
Magpul
Louisville CO
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[Kevin Rettig]

?Thank you Lindsay for this information. 

Have you seen any SLAs on latency-type performance?  For example, I if I click on a button and the applications takes 10 seconds to respond.  Is that covered under any kind of SLA?

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Kevin Rettig
Manager, Application Development
Hobart / ITW
Dayton OH
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