Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Dan Ambler]

Hi,

Regarding D365 for Finance and Operations – Is anybody aware of the process to reverse an intercompany customer invoice so the associated transactions are available to reprocess on a new intercompany client invoice?

Scenario is the customer invoice has been posted (status : Completed) and the pending supplier invoice has been deleted due to it not being able to post.

Trying to reverse the transaction or voucher via the associated invoice results in an error message ‘The ledger transaction type XXX for account XXX cannot be reversed’ with not much more information.

I just wondered if anybody had come across this particular scenario as I cant seem to find any documentation or training material covering this.

Kind regards

——————————
Dan Ambler
——————————

[Zvika Rimalt]

Dan, do I understand correctly that this is an inter-company sales order invoice?

If so, sales order invoices, inter-company or not, cannot be reversed using the “reverse transaction” button on the Customer Transactions form (if that’s indeed what you were referring to).

To reverse a sales order, especially if inventory was involved, you need to create a negative sales order, for the same quantities (only negative) and prices, and invoice that.

If this is related to the sale of inventoried items (and not services, for example) you also need to make sure the Cost/COGS is the same – this is usually achieved by using the “Create Credit Note” functionality on the sales order.

——————————
Zvika Rimalt
Functional Consultant
Vancouver BC
——————————
——————————————-