Dynamics 365 F&O/AX
Dynamics FO / AX
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Best practices for handling Cluster IDs
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Best practices for handling Cluster IDs
The system currently does not allow re-assigning a cluster to another DC operator without the employee passing the cluster, leading to potential issues when the employee is unavailable or forgets to complete the task.
We are seeking a function within D365 to remove the employee from the cluster and reassign it to another operator. Our current workaround involves resetting the employee’s work user password in D365 and using a handheld scanner to ‘pass’ the cluster to another employee. This scenario occurs approximately 5 times a month based on feedback from the Leads.
If you have experienced this scenario with Cluster IDs I would appreciate learning about your workarounds in the system, either the mobile app or the UI. Thanks!
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1 Reply
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I submitted an idea for ‘Enable Reassignment of Clusters in Warehouse Management’ and I would appreciate your vote.
D365 Application Idea: https://experience.dynamics.com/ideas/idea/?ideaid=00f92a61-ba3f-ef11-b4ad-000d3adde37b
I propose a new functionality within Dynamics 365 to streamline this process. The system should allow administrators or managers to:
- Remove an Employee from an Assigned Cluster: This feature would enable the removal of an employee from a cluster, making it available for reassignment. This ensures the fulfillment process continues smoothly without depending on a single user’s availability.
- Reassign a Cluster to Another User: This functionality would allow for the direct reassignment of a cluster to another user, enabling the new user to pick up and complete the tasks without any interruptions.
Benefits:
- Improved Operational Efficiency: By allowing clusters to be reassigned seamlessly, the warehouse team can maintain continuous operations and avoid bottlenecks.
- Enhanced Customer Service: Minimizing delays in the fulfillment process leads to better customer satisfaction as orders are processed and delivered on time.
- Greater Flexibility: This feature provides teams with the flexibility to adapt to unexpected changes, such as an employee’s sudden unavailability.
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