Best practices for handling Cluster IDs

  • Best practices for handling Cluster IDs

    Posted by Paul Pollock on July 11, 2024 at 9:26 am

    The system currently does not allow re-assigning a cluster to another DC operator without the employee passing the cluster, leading to potential issues when the employee is unavailable or forgets to complete the task.

    We are seeking a function within D365 to remove the employee from the cluster and reassign it to another operator. Our current workaround involves resetting the employee’s work user password in D365 and using a handheld scanner to ‘pass’ the cluster to another employee. This scenario occurs approximately 5 times a month based on feedback from the Leads.

    If you have experienced this scenario with Cluster IDs I would appreciate learning about your workarounds in the system, either the mobile app or the UI. Thanks!

    Paul Pollock replied 3 days, 14 hours ago 1 Member · 1 Reply
  • 1 Reply
  • Paul Pollock

    July 17, 2024 at 9:55 am

    I submitted an idea for ‘Enable Reassignment of Clusters in Warehouse Management’ and I would appreciate your vote.

    D365 Application Idea:

    I propose a new functionality within Dynamics 365 to streamline this process. The system should allow administrators or managers to:

    1. Remove an Employee from an Assigned Cluster: This feature would enable the removal of an employee from a cluster, making it available for reassignment. This ensures the fulfillment process continues smoothly without depending on a single user’s availability.
    2. Reassign a Cluster to Another User: This functionality would allow for the direct reassignment of a cluster to another user, enabling the new user to pick up and complete the tasks without any interruptions.


    • Improved Operational Efficiency: By allowing clusters to be reassigned seamlessly, the warehouse team can maintain continuous operations and avoid bottlenecks.
    • Enhanced Customer Service: Minimizing delays in the fulfillment process leads to better customer satisfaction as orders are processed and delivered on time.
    • Greater Flexibility: This feature provides teams with the flexibility to adapt to unexpected changes, such as an employee’s sudden unavailability.

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