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[Lori Holmes]

Hello AXperts…

We are batch invoicing with customer master print management override to either print or email invoices.  About once or twice per week we stumble upon a ‘glitch’ during the batch process where the invoice is not emailed to the customer.  The info log looks like this:

The first photo is the infolog where the invoice was not emailed to the customer.  The log states a simple DONE, it does not state the invoice was emailed as shown in the second photo.

Aside from the fact that this only happens with invoices which are to be emailed, we cannot determine any other pattern.  Customers and timing are always different.

Has anyone else seen this or something similar?

Thank you in advance.

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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[Lori Holmes]

Hello everyone…just throwing this post out to the community again to see if I get any bites.

Thanks,
Lori

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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[Richard Wu]

I have seen this, but rarely (maybe once every couple of months) even in our AX 2012 R3, but usually our infolog messages are the same as each other except for the “attachment to e-mail” line.  We haven’t figured it out either as since there aren’t any other messages in the infolog to point to the invoicing following a different process.  Why did yours say that about the “credit limit type reverting”?  Perhaps that breaks it out of the invoicing loop and doesn’t get to the sending.  It would be interesting to know as perhaps ours could be the same, but maybe ours doesn’t spit a message like that so it is harder to trace.

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Richard Wu
Bicon, LLC
Boston MA
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[Tony Zeigler]

?I seem to recall there was an issue someone found awhile back where the tmp files were getting saved with a poor naming structure, and any that ended up getting generating the same tmp file name got missed. You might search the forum history for invoice email batch…
I believe they ended up getting a hotfix from Microsoft for the issue as well…

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Tony Zeigler
Senior Consultant
Strategic Solutions NW, LLC
Beaverton OR
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[Richard Wu]

Here is the link to that thread:
Unified Operations & Dynamics AX Forum – Dynamics AX User Group

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Richard Wu
Bicon, LLC
Boston MA
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[Lori Holmes]

Hello everyone and THANK YOU.  I have replied to the 2017 post:

https://www.axug.com/axug/communities/community-home/digestviewer/viewthread?MessageKey=3779213c-6feb-41ca-a9c6-33f49117d687&CommunityKey=af0dadbe-c222-4660-9d1e-a9e3416c837a&tab=digestviewer&SuccessMsg=Thank%20you%20for%20submitting%20your%20message.#bm3779213c-6feb-41ca-a9c6-33f49117d687

Kind regards,
Lori

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Lori Holmes
Hamamatsu Corporation
Bridgewater, NJ
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